Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
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Koky

Junior Member

Windows Phone
Posts

14

win euro server don't work

Sun Jun 03, 2018 4:48 pm
What is going with win euro server? I have not been able to get into the game all day. He keeps telling me that he does not have internet connection and the internet works.
User avatar

Idoine91

MVP / Dragon Elder

Windows Phone
Posts

4590

Location

France

Re: win euro server don't work

Sun Jun 03, 2018 7:10 pm
No problem here...
Windows Phone 8.1 / Windows 10 eur​
Started 14 (or 11 ?) January 2015 - 375 unique dragons
Referral code : 30ec
​Clan : Proud member of 'Crazy Train Gang'
Team : Phoenix, Autumn, Lantern, Archangel, Aquatic, Lynx, Vortex, all 80 4*, Hades, Warlord and Taiyi Zhenren 80 3*, Hermes 80 2*

________________________________________
Android eur
First start July 2015, second January 2018 - 148 unique dragons
Referral code : 99fa0
Team : Archangel 42*, Banana, Prairie, Taiyi Zhenren all 40**, Fairy 42*, Storm 38***...
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Koky

Junior Member

Windows Phone
Posts

14

Re: win euro server don't work

Sun Jun 03, 2018 9:25 pm
Now that I try to enter the game, only the logo appears and immediately closes itself. I uninstalled it and installed it 10 times and again nothing.
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Slimlady

Member

Windows Phone
Posts

56

Location

Hastings England

Re: win euro server don't work

Mon Jun 04, 2018 12:05 am
It's fine here too
Do you have enough space? Have a clean up and see if that help x
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Koky

Junior Member

Windows Phone
Posts

14

Re: win euro server don't work

Mon Jun 04, 2018 7:50 am
Everything was ok until yesterday morning when the game itself closed and somehow came out of my order, i.e. I opened a new one as I move again from the first level. Afterwards, I signed up for my account, but soon there was a connection problem, and now I will not even get into it. I have plenty of free space, but she just will not work.
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AlexYs FromGameloft

Community Manager

Posts

7626

win euro server don't work

Wed Jun 06, 2018 1:51 pm
Hi Koky, are you still having troubles connecting to the EUR server? If that's still the case, please use this contact form to reach out to our customer care team: https://support.gameloft.com/contactus? ... verify=yes. Please be certain to mention your friend code when describing the problem as that will allow our support agents to locate your account in the system faster. Thank you.
Community Support Manager
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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Koky

Junior Member

Windows Phone
Posts

14

Re: win euro server don't work

Wed Jun 06, 2018 2:20 pm
Yes, I still have problems. As soon as I try to open the game, the Gameloft logo appears and the game itself closes in my own way so that I can not tell you which one is mine friend code. I contacted the user support, but I did not receive the answer.
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AlexYs FromGameloft

Community Manager

Posts

7626

win euro server don't work

Fri Jun 08, 2018 12:52 pm
Hi Koky, can you share the ticket ID with me? As soon as I have this detail I can ping the appropriate team to follow up on your case. Btw, the ticket ID can be found in the automated response mail you should have received after reporting the issue to Customer Care. Regards.
Community Support Manager
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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Koky

Junior Member

Windows Phone
Posts

14

Re: win euro server don't work

Fri Jun 08, 2018 1:25 pm
Yes. I have 2 IDs because I sent a mail 2 times. They are : 15993221 and 15999587
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AlexYs FromGameloft

Community Manager

Posts

7626

win euro server don't work

Fri Jun 08, 2018 1:45 pm
Thanks for these. CC team has been notified and should contact you soon. Best regards.
Community Support Manager
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.