Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
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Junior Member

Windows Phone


I have lost my gems.

Sun May 13, 2018 3:10 pm
I had 1216 Gems yesterday. It took about 2 months to save those gems. But when I logged in to the game today, I saw there was only 16 gems. Though, I have lost 1200 gems for no reason, I want them back.
User avatar


Dragon Mentor

Windows PC




Join Date: Fri Feb 24, 2017 8:06 am

Re: I have lost my gems.

Sun May 13, 2018 11:32 pm
You need to contact customer service. They're the only ones who can do anything about those sorts of transactions.
User avatar

AlexYs FromGameloft

Community Manager



I have lost my gems.

Tue May 15, 2018 2:25 pm
Also, be sure to return here with your ticket ID in case the response time on the customer care side is a bit too long. The ticket ID can be found in the automated response mail you should have received after reporting the issue to customer care. Thanks.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.