Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
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Robert_Bernd

Junior Member

Google Play (Android)
Posts

1

Connection issues during fight

Thu May 10, 2018 9:48 am
Hi there,
i have regularly prblems with being disconnected while fighting, especially during longer fights.
I'm psoting it because i don't have the same problem with other games.

It happens approxametly every third fight...pretty anyoing and causes long waiting times cause i'm losing the energy anyway.
I am using an android tablet.
referral code: ad6c83d

Kind regards
Robert
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AlexYs FromGameloft

Community Manager

Posts

7626

Connection issues during fight

Tue May 15, 2018 12:12 pm
Hello Robert, in case the issue is still happening on your side I'd advise trying the following:

- Restart your router and your WiFi connection
- Turn off your device for 2 minutes and then turn it back on.
- Make sure that your internet connection signal strength is maximum.
- Close all background apps
- Temporary disable your firewall and/or anti-virus software
- Make sure that are using a fast and stable internet connection (If you're on 4G/LTE, try using a WiFi connection instead; or, if you're already on WiFi, try seeing if you can get access to the game on a different WiFi network.)

Let me know your results when you can.

Thanks,
Community Support Manager
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.