Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
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Robert_Bernd

Junior Member

Google Play (Android)
Posts

1

Connection issues during fight

Thu May 10, 2018 9:48 am
Hi there,
i have regularly prblems with being disconnected while fighting, especially during longer fights.
I'm psoting it because i don't have the same problem with other games.

It happens approxametly every third fight...pretty anyoing and causes long waiting times cause i'm losing the energy anyway.
I am using an android tablet.
referral code: ad6c83d

Kind regards
Robert
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AlexYs FromGameloft

Community Manager

Posts

7641

Connection issues during fight

Tue May 15, 2018 12:12 pm
Hello Robert, in case the issue is still happening on your side I'd advise trying the following:

- Restart your router and your WiFi connection
- Turn off your device for 2 minutes and then turn it back on.
- Make sure that your internet connection signal strength is maximum.
- Close all background apps
- Temporary disable your firewall and/or anti-virus software
- Make sure that are using a fast and stable internet connection (If you're on 4G/LTE, try using a WiFi connection instead; or, if you're already on WiFi, try seeing if you can get access to the game on a different WiFi network.)

Let me know your results when you can.

Thanks,
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.