Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
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Maxx_Poirot

Junior Member

Apple (iOS)
Posts

1

Issues Connecting to Facebook on iOS

Sat Jan 20, 2018 6:55 am
When I try to connect my Dragon Mania Legends game to my Facebook account using my iphone 5c, I am stuck on the "Please Wait! Collecting your bonus dragon!" screen indefinitely. Is this an issue with the app, or is it simply my outdated phone?

I'm not sure if this is related or not, but when I created an account to post this issue, I tried to log in using my Facebook account, but the link did not work.

Thank you for taking the time to read my post!
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AlexYs FromGameloft

Community Manager

Posts

7641

Issues Connecting to Facebook on iOS

Mon Jan 22, 2018 3:52 pm
Hi Maxx_Poirot, if possible please try the following troubleshooting steps to see if it fixes your issue:

- Restart your router and your WiFi connection
- Turn off your device for 2 minutes and then turn it back on.
- Make sure that your internet connection signal strength is maximum.
- Close all background apps
- Temporary disable your firewall and/or anti-virus software (if applicable)
- Log out of your FB account trough the iOS settings
- Launch the game and try logging in with your FB credentials

If the above fails to resolve your issue, please get in touch with Customer Care (in-game, select Options icon in far upper right corner, then Customer Care). The dedicated agents will be able to provide further assistance.

Thanks,
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.