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qijiaqi123

Junior Member

Apple (iOS)
Posts

3

transfer progress from a foreign device

Thu Jan 18, 2018 10:17 pm
I am a Chinese dragon mania legends player on ios platform. I just came to U.S. and tried to log into the game with my gc account or Facebook account on a new ios device. However, I cannot do it maybe because of I am changing countries (and server), what I saw is level 1 character. My ticket ID is 15050199, my recruitment code in apa server is 46c16c, and the recruitment code for my new level 1 account under the same facebook account is 737a05, please help me to be able to play my account in both countries. Thanks so much.
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soukupmi

MVP / Dragon Elder

Windows Phone
Posts

1615

Join Date: Sat Dec 05, 2015 12:43 am
Yes, this means a server transfer.
But you did everything right as you already have the ticket id :)
The recruitment code of your old Apa account would help speed up finding your account on the apa server, so if you can somehow get hold of that you should also post it here and to the email from cc
Windows Lumia 650, Windows 10 mobile
Recruitment code: 1e1ec
Gameloft Player ID: 3g3ge
Playing on Windows [EUR] since 16.1.2015
Top 30 Clan: Angel power (41/50)
- daily players welcome
FB: Contact "Conny Weit"
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qijiaqi123

Junior Member

Apple (iOS)
Posts

3

Thanks so much for telling, I will tell my friends to help me find the recruitment code. BTW, how I can post it to cc?
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soukupmi

MVP / Dragon Elder

Windows Phone
Posts

1615

Join Date: Sat Dec 05, 2015 12:43 am
Just reply to the email that you got with the ticket number.
Windows Lumia 650, Windows 10 mobile
Recruitment code: 1e1ec
Gameloft Player ID: 3g3ge
Playing on Windows [EUR] since 16.1.2015
Top 30 Clan: Angel power (41/50)
- daily players welcome
FB: Contact "Conny Weit"
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qijiaqi123

Junior Member

Apple (iOS)
Posts

3

I heard the transfer may take a lot of time, how long I might need to wait?
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soukupmi

MVP / Dragon Elder

Windows Phone
Posts

1615

Join Date: Sat Dec 05, 2015 12:43 am
Expect 2-3 weeks.
Depends on the workload of cc
Windows Lumia 650, Windows 10 mobile
Recruitment code: 1e1ec
Gameloft Player ID: 3g3ge
Playing on Windows [EUR] since 16.1.2015
Top 30 Clan: Angel power (41/50)
- daily players welcome
FB: Contact "Conny Weit"
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AlexYs FromGameloft

Community Manager

Posts

7631

transfer progress from a foreign device

Mon Jan 22, 2018 3:20 pm
Hello qijiaqi123, wanted to let you know that I've highlighted the ticket ID on the Customer Care support list a few hours ago. That being said, I've rechecked its status and noticed that a CC agent has successfully completed your data transfer request. Best regards.
Community Support Manager
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.