Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
no avatar

Eminagveric23

Junior Member

Google Play TV (Android)
Posts

8

Help myyy

Thu Jan 11, 2018 12:57 am
I was level 87 my cell phone was HUAWEI P 9 I did not change the device I just lost everything with google play and facebook account I want you back me back I lost everything I have to play all this time I do not pay every month the jewel problem happened 02.01.2018 I am you to bring me back all I tried but will not please give me back my code was fcef 07 I want to get me back I lost everything with google play and google plus please get me back I pray you new was a new player again please pay every month gems and dragons please return me back to my level please
User avatar

dbcurrie

Dragon Mentor

Windows PC
Posts

575

Location

USA

Join Date: Fri Feb 24, 2017 8:06 am

Re: Help myyy

Thu Jan 11, 2018 2:36 am
You're going to need to contact customer service. The forum can't help with this.
User avatar

AlexYs FromGameloft

Community Manager

Posts

7626

Help myyy

Thu Jan 11, 2018 2:39 pm
Hi Eminagveric23, you can return here with your ticket ID (The ticket number can be found in the automated response mail you should have received after reporting the issue to CC) in case the response time is too long (3 days and up) so I can bump it on the Customer Care side. Thanks.
Community Support Manager
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
no avatar

Eminagveric23

Junior Member

Google Play TV (Android)
Posts

8

Re: Help myyy

Thu Jan 18, 2018 1:58 am
I was level 87 my cell phone was HUAWEI P 9 I did not change the device I just lost everything with google play and facebook account I want you back me back I lost everything I have to play all this time I do not pay every month the jewel problem happened 02.01.2018 I am you to bring me back all I tried but will not please give me back my code was fcef 07 I want to get me back I lost everything with google play and google plus please get me back I pray you new was a new player again please pay every month gems and dragons please return me back to my level please
Plase help myyyy
User avatar

soukupmi

MVP / Dragon Elder

Windows Phone
Posts

1319

Join Date: Sat Dec 05, 2015 12:43 am

Re: Help myyy

Thu Jan 18, 2018 8:36 am
YOU.HAVE.TO.CONTACT.CUSTOMER.CARE

Try your native language - your gibberish seems to say your Facebook account got hacked.

If that is not the case just re-install the app
Windows Lumia 650, Windows 10 mobile
Recruitment code: 1e1ec
Playing on Windows [EUR] since 16.1.2015
Top 30 Clan: Angel power (45/50)
- daily players welcome
FB: Contact "Conny Weit"
User avatar

AlexYs FromGameloft

Community Manager

Posts

7626

Help myyy

Thu Jan 18, 2018 3:06 pm
Hi Eminagveric23, like it has been mentioned earlier in this thread, you'll need assistance from Customer Care with this issue. In case you're having difficulties contacting Customer Care I would advise following the steps below:

- in-game, select Options icon in far upper right corner, then Customer Care
- Select the Customer Care button and read the Known Issues & FAQ section. If the answer to your question is not provided, you will need to contact an agent.
- To contact an agent, scroll to the bottom and tap the "I didn't find an answer to my question" button.
- Fill out the form with as much detail as possible and hit the "Send/Submit" button. Note: This may NOT send your ticket yet!
If a new "Knowledgebase Articles" page loads, please read through the content to see if your issue is answered.
- To actually SUBMIT your ticket, please scroll to the bottom of the page and tap the "This didn't help. My problem was not listed" button. This will complete the process as you'll notice the following message: "We are truly sorry for the inconvenience. You will receive an automatic message with your ticket number by email, and a member of our support team will contact you as soon as possible.".
- You should then get confirmation the ticket was sent and an automatic message will be delivered to your email. An agent will follow up to assist further.

Thanks
Community Support Manager
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
no avatar

Eminagveric23

Junior Member

Google Play TV (Android)
Posts

8

Re: Help myyy

Sat Jan 20, 2018 9:10 pm
Kako da kontaktiram sluzbu molim pomoć
User avatar

soukupmi

MVP / Dragon Elder

Windows Phone
Posts

1319

Join Date: Sat Dec 05, 2015 12:43 am

Re: Help myyy

Sun Jan 21, 2018 12:06 am
google translate
AlexYs FromGameloft wrote:
Pozdrav Eminagveric23, kao što je ranije pomenuto u ovoj nitki, trebate pomoć od Customer Care-a sa ovim problemom. U slučaju da imate poteškoća u kontaktu s korisničkim servisom, savjetovao bih sljedeće korake u nastavku:

- u igri, izaberite ikonu Opcije u gornjem gornjem desnom uglu, a potom i za Korisnički servis
- Izaberite dugme Customer Care i pročitajte odeljak Poznati problemi i najčešća pitanja. Ako odgovor na vaše pitanje nije dostavljen, moraćete da kontaktirate agenta.
- Da biste kontaktirali agenta, dođite do dna i dodirnite dugme "Nisam našao odgovor na moje pitanje".
- Popunite obrazac sa što je više detalja i pritisnite dugme "Pošalji / pošalji". Napomena: Ovo NE može poslati vašu tiketu!
Ako se učita nova stranica "Članice baze znanja", pročitajte kroz sadržaj da biste vidjeli da li je odgovor na vaše pitanje.
- Da biste zapravo podneli svoju kartu, skrolujte do dna stranice i dodirnite "Ovo nije pomoglo, moj problem nije bio na listi". Ovo će dovršiti proces pošto ćete primetiti sljedeću poruku: "Zaista nam je žao zbog neugodnosti. Dobićete automatsku poruku s brojem vašeg broja karte putem e-pošte, a član našeg tima za podršku će vas kontaktirati što prije. . ".
- Trebali bi potvrditi da je karta poslata i da će se automatski poslati na vašu e-poštu. Agent će nastaviti da pomaže dalje.
Windows Lumia 650, Windows 10 mobile
Recruitment code: 1e1ec
Playing on Windows [EUR] since 16.1.2015
Top 30 Clan: Angel power (45/50)
- daily players welcome
FB: Contact "Conny Weit"