Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
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cauedalado

Junior Member

Windows PC
Posts

3

I can't migrate my account

Sun Jan 07, 2018 4:54 pm
Well, I played on Windows Phone for a long time and I have a significant progress there. But I'm not using Windows Phone anymore, so I really want to migrate to my Android accont definetly. Isn't big deal, but I really need your help with it.
User avatar

Doctor Professor

Dragon Overlord

Google Play (Android)
Posts

607

Re: I can't migrate my account

Sun Jan 07, 2018 5:34 pm
Check this subforum and "Discussions" one, there are plenty of exactly same topics as yours. Generally speaking, the only way is to write to CC and then wait, wait and wait a little more. Yeah yeah yeah, I know, but that's the only way
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cauedalado

Junior Member

Windows PC
Posts

3

Re: I can't migrate my account

Sun Jan 07, 2018 6:33 pm
There's no way to write a ticket for them?
User avatar

Doctor Professor

Dragon Overlord

Google Play (Android)
Posts

607

Re: I can't migrate my account

Sun Jan 07, 2018 7:11 pm
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AlexYs FromGameloft

Community Manager

Posts

7631

I can't migrate my account

Tue Jan 09, 2018 1:45 pm
Hello, if possible please submit the ticket through the game from your Windows Phone device, be sure to also mention your old recruitment code as the Customer Care representatives will ask for this information down the road. If you don't know how to submit a ticket through the game please follow these steps:

- While in-game, select Options icon in far upper right corner, then Customer Care
- Select the Customer Care button and read the Known Issues & FAQ section. If the answer to your question is not provided, you will need to contact an agent.
- To contact an agent, scroll to the bottom and tap the "I didn't find an answer to my question" button.
- Fill out the form with as much detail as possible and hit the "Send/Submit" button. Note: This may NOT send your ticket yet!
If a new "Knowledgebase Articles" page loads, please read through the content to see if your issue is answered.
- To actually SUBMIT your ticket, please scroll to the bottom of the page and tap the "This didn't help. My problem was not listed" button. This will complete the process as you'll notice the following message: "We are truly sorry for the inconvenience. You will receive an automatic message with your ticket number by email, and a member of our support team will contact you as soon as possible.".
- You should then get confirmation the ticket was sent and an automatic message will be delivered to your email. An agent will follow up to assist further.

Thanks,
Community Support Manager
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.