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Donna J

Junior Member

Windows PC
Posts

13

Cauldrones

Sat Jan 06, 2018 6:39 pm
I bought the Cauldrones 2 times today and havent recieved anything,but the gems was taken from my account! 25 Gems each, No tickets. Help please. Thanks.
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dbcurrie

Dragon Mentor

Windows PC
Posts

1065

Location

USA

Join Date: Fri Feb 24, 2017 8:06 am

Re: Cauldrones

Sun Jan 07, 2018 2:49 am
You need to send a ticket to customer service to get a refund.
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AlexYs FromGameloft

Community Manager

Posts

7638

Cauldrones

Tue Jan 09, 2018 1:32 pm
Hi Donna, f you've already logged a ticket with Customer Care about this matter and you're still waiting for an answer please pass me your ticket ID (The ticket number can be found in the automated response mail you should have received after reporting the issue to Customer Care). Thanks.
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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Donna J

Junior Member

Windows PC
Posts

13

Re: Cauldrones

Thu Jan 11, 2018 2:50 am
Thanks got them <3
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AlexYs FromGameloft

Community Manager

Posts

7638

Cauldrones

Thu Jan 11, 2018 2:37 pm
Glad to hear that, Donna. :)
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.