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isratj.nu2016

Junior Member

Windows Phone
Posts

10

I am playing dml for 2 years in windows phone. Now, i have bought an android phone and want to play the game in my new phone. how to do it? please help me....
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Doctor Professor

Dragon Overlord

Google Play (Android)
Posts

473

Contact customer care through game
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soukupmi

MVP / Dragon Elder

Windows Phone
Posts

1319

Join Date: Sat Dec 05, 2015 12:43 am
And please don't double post next time, just contact cc and wait
Windows Lumia 650, Windows 10 mobile
Recruitment code: 1e1ec
Playing on Windows [EUR] since 16.1.2015
Top 30 Clan: Angel power (45/50)
- daily players welcome
FB: Contact "Conny Weit"
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isratj.nu2016

Junior Member

Windows Phone
Posts

10

I have contacted with customer care...they are doing nothing....now what to do?
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isratj.nu2016

Junior Member

Windows Phone
Posts

10

my  ticket ID is 14934397.....AlexYs please help me  :(
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soukupmi

MVP / Dragon Elder

Windows Phone
Posts

1319

Join Date: Sat Dec 05, 2015 12:43 am
It will take up to 2 weeks to get you migrated.
Be patient
Windows Lumia 650, Windows 10 mobile
Recruitment code: 1e1ec
Playing on Windows [EUR] since 16.1.2015
Top 30 Clan: Angel power (45/50)
- daily players welcome
FB: Contact "Conny Weit"
User avatar

AlexYs FromGameloft

Community Manager

Posts

7626

Hello isratj.nu2016, I've highlighted your ticket ID on the customer care support list so that one of our dedicated agents can help out with your transfer request. That being said, could you please update the ticket and include your recruitment code (the one from your Windows Phone)? Thanks.
Community Support Manager
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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isratj.nu2016

Junior Member

Windows Phone
Posts

10

AlexYs,
my ticket ID is 14934397 and recruitment code is abab5
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soukupmi

MVP / Dragon Elder

Windows Phone
Posts

1319

Join Date: Sat Dec 05, 2015 12:43 am
isratj.nu2016 wrote:
AlexYs,
my ticket ID is 14934397 and recruitment code is abab5

Did you also reply that to the cc email?
They are the ones who need it
Windows Lumia 650, Windows 10 mobile
Recruitment code: 1e1ec
Playing on Windows [EUR] since 16.1.2015
Top 30 Clan: Angel power (45/50)
- daily players welcome
FB: Contact "Conny Weit"
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bloodmad

Junior Member

Windows Phone
Posts

3

hi AlexYs ,before two days i received replay from Agent Customer Care about transfer my game from windows to Android but to complete my request i should send confirm to that so i send my confirm on the same email i received from the Agent and dont have any replay, is that right and if not where should send the confirm, by the way my Entry ID 105948802 and my Game ID is fh89gh and my recruitment code is df67ef .