Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
User avatar

soukupmi

MVP / Dragon Elder

Windows Phone
Posts

1615

Join Date: Sat Dec 05, 2015 12:43 am

zooming not working anymore

Fri Dec 01, 2017 5:40 pm
The zooming is incorrect since the update.
I was able to fit much more on the screen (everything smaller), now it's all so big.

Please fix this so I can get back to the happy state of "yay - less scrolling" that I was in before the update.
Windows Lumia 650, Windows 10 mobile
Recruitment code: 1e1ec
Gameloft Player ID: 3g3ge
Playing on Windows [EUR] since 16.1.2015
Top 30 Clan: Angel power (41/50)
- daily players welcome
FB: Contact "Conny Weit"
User avatar

soukupmi

MVP / Dragon Elder

Windows Phone
Posts

1615

Join Date: Sat Dec 05, 2015 12:43 am

Re: zooming not working anymore

Mon Dec 04, 2017 1:19 am
Works for me again.
Thanks.
And it seems as if it really was a resolution issue instead of a zooming one.
Windows Lumia 650, Windows 10 mobile
Recruitment code: 1e1ec
Gameloft Player ID: 3g3ge
Playing on Windows [EUR] since 16.1.2015
Top 30 Clan: Angel power (41/50)
- daily players welcome
FB: Contact "Conny Weit"
User avatar

AutumnSkye

Senior Member

Windows PC
Posts

249

Re: zooming not working anymore

Mon Dec 04, 2017 8:55 am
It's not working on my pc. In the Enchantment League it's so bad I can't see the opponents dragon.
Proud Leader of DMD Win Eur
Code h8f6
Started playing March 2, 2015
Team: Taiyi,  Zeus, Plushie, Medusa, Briar, Yin Yang, Crystal, Hou Yi, Guardian, Love, Torch, Verdant, Aphodite, and Narwhale all lvl 80, all 4*
User avatar

Solarex

Dragon Mentor

Google Play (Android)
Posts

189

Location

Sofia

Re: zooming not working anymore

Mon Dec 04, 2017 10:16 am
GL know about the problem,so will wait to fix it asap.
User avatar

AlexYs FromGameloft

Community Manager

Posts

7631

zooming not working anymore

Tue Dec 05, 2017 11:13 am
Hi AutumnSkye, is it possible to provide the following from your side:
- A screenshot with the issue at hand (in the Enchantment League would be best, as you mentioned that's the place that's most affected by this problem)
- Hardware specs of your Windows device

Thanks,
Community Support Manager
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
User avatar

AutumnSkye

Senior Member

Windows PC
Posts

249

Re: zooming not working anymore

Tue Dec 05, 2017 11:50 am
On Windows 10 Home 64 bitImage
Proud Leader of DMD Win Eur
Code h8f6
Started playing March 2, 2015
Team: Taiyi,  Zeus, Plushie, Medusa, Briar, Yin Yang, Crystal, Hou Yi, Guardian, Love, Torch, Verdant, Aphodite, and Narwhale all lvl 80, all 4*
User avatar

AlexYs FromGameloft

Community Manager

Posts

7631

zooming not working anymore

Tue Dec 05, 2017 2:41 pm
Hey, thanks for that. Sadly, the info is not enough. :( With that said, do you think it's possible to do the following:

- Right click on the START MENU button and then select the RUN option
- Type "dxdiag" in without "" and then press enter or OK
- A program called DirectX Diagnostic Toll will open up on your screen
- Screenshot or copy/paste the information found on the first screen
- Do the same on the second tab (should be accessible by clicking on "Display" in the top left corner of the window)

By the way, in case you can't upload the screenshots via the forum tool you can use a 3rd party image hosting site like imgur (upload it there and share the link here).

Please let me know if you need additional help.
Community Support Manager
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
User avatar

AutumnSkye

Senior Member

Windows PC
Posts

249

Re: zooming not working anymore

Tue Dec 05, 2017 5:49 pm
ImageImageImage
Proud Leader of DMD Win Eur
Code h8f6
Started playing March 2, 2015
Team: Taiyi,  Zeus, Plushie, Medusa, Briar, Yin Yang, Crystal, Hou Yi, Guardian, Love, Torch, Verdant, Aphodite, and Narwhale all lvl 80, all 4*
User avatar

AlexYs FromGameloft

Community Manager

Posts

7631

zooming not working anymore

Tue Dec 12, 2017 11:02 am
Hello AutumnSkye, one of our developers from the Windows team has suggested changing the scale and layout setting to see if it has any positive effect on the issue at hand. In order to do that please go to Settings - System - Display - Scale and Layout. In there change the size of text, apps and other items to 100% (which is the recommend value). Let me know how it goes.
Community Support Manager
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
User avatar

AutumnSkye

Senior Member

Windows PC
Posts

249

Re: zooming not working anymore

Tue Dec 12, 2017 8:36 pm
Thank you AlexYs, but my settings were already at 100%.
I also tried changing my resolution, but still no change.
Proud Leader of DMD Win Eur
Code h8f6
Started playing March 2, 2015
Team: Taiyi,  Zeus, Plushie, Medusa, Briar, Yin Yang, Crystal, Hou Yi, Guardian, Love, Torch, Verdant, Aphodite, and Narwhale all lvl 80, all 4*