Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
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AlexYs FromGameloft

Community Manager

Posts

7625

Hi, I've noticed that you've provided some of the requested information (Player ID), so I've checked with the CC team and asked them to follow up on your case, hopefully the player ID will be enough to locate your old profile in their database. Thanks.
Community Support Manager
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
no avatar

HostileGod

Junior Member

Windows PC
Posts

24

Thank You for your help, AlexYs, I think only thanks to You, my case has progressed.
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HostileGod

Junior Member

Windows PC
Posts

24

someone write to me with information, that sends me a save file, but I didn't receive any data, nothing changed... I still log on my daughter account, not on my own.
User avatar

AlexYs FromGameloft

Community Manager

Posts

7625

Hello HostileGod, thanks for the update! I've asked the CC agents to check back with you regarding this matter. Sorry for the inconvenience.
Community Support Manager
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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HostileGod

Junior Member

Windows PC
Posts

24

no problem. I want to thank you again, cause I have a presentiment, that's without your help would be stuck forever at the beginning. I still wait for a solution and will inform all of you here, how it will end. by the way. a consultant told me, that's now the game does not support Xbox account connection... I still using this connection hidden in this "pause" button on right upper corner, and it works fine...
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CritterFeeder

Dragon Elder

Windows PC
Posts

1707

@HostileGod - the XBox connection still works with a Windows tablet or PC (for now), but no longer works on Windows phones. Instead, the phone thinks it can connect to MSN  ::)
Device/Platform: Surface Pro 3 and Lumia 735, both running Windows 10
Server: EUR (EUR GOLD)
Game connection: XBox​

Recruitment code: 1c8c00
A Dragon for Every Occasion 
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HostileGod

Junior Member

Windows PC
Posts

24

Again without magical powers of AlexYs- support will forget about me. since I sent my last email- support not responding. If I can give you an advice- live chat is the great solution. A client doesn't have to wait weeks, and problems not growing like mountains in front of you on the desk...