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Prathmesh_Mallah

Junior Member

Google Play (Android)
Posts

7

Another Clan issue

Tue Nov 21, 2017 5:13 pm
Hiii..!
Thanx we got our clan level back again..!



But theres another issue some of my clan members are still outta the clan...when they apply its shows clan is full..but its not ...then also...Please fix it !

I opened the clan too so they can join easily but then also it shows clan is full!

Clan Name- Mega Empire
Server -APA
PLATFORM-ANDROID
please help ,^-^,
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AlexYs FromGameloft

Community Manager

Posts

7631

Another Clan issue

Wed Nov 22, 2017 11:52 am
Hi Prathmesh_Mallah, could you please try this action again (opening the clan so your former members can join)? If it doesn't work, please make sure to open a ticket by selecting Options icon in far upper right corner, then Customer Care. Our dedicated agents will follow up to assist further. Thanks.
Community Support Manager
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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Prathmesh_Mallah

Junior Member

Google Play (Android)
Posts

7

Re: Another Clan issue

Wed Nov 22, 2017 3:59 pm
AlexYs FromGameloft wrote:
Hi Prathmesh_Mallah, could you please try this action again (opening the clan so your former members can join)? If it doesn't work, please make sure to open a ticket by selecting Options icon in far upper right corner, then Customer Care. Our dedicated agents will follow up to assist further. Thanks.



Tried that already but it didn't worked...but my problem is solved they uninstalled the game and reinstalled...and now they are in the clan...now..Thankx
 
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AlexYs FromGameloft

Community Manager

Posts

7631

Another Clan issue

Fri Nov 24, 2017 12:38 pm
Hi Prathmesh_Mallah, glad to hear that uninstalling and reinstalling the game fixes the issue. However, we've also reported this issue to our developers so it can be investigated further. Hopefully, a solution that doesn't involve reinstalling the app can be found. Best regards.
Community Support Manager
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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NicolaFlamel

Member

Apple (iOS)
Posts

43

Re: Another Clan issue

Wed Jan 03, 2018 6:20 pm
Hello,

my clan has the same problem as described in Prathmesh_Mallah post. We have 49 members, but it shows that our clan is full and we can't accept anybody's request to join.
We tried to open our clan but it didn't resolve the problem.
Platform and server: Android EUR
We contacted CC but their reply was that we have 50 members. 
I can send screenshots of our list of members (there are 49 of them).
Attachments
clan_screenshot.jpg
clan_screenshot.jpg (29.76 KiB) Viewed 129 times
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NicolaFlamel

Member

Apple (iOS)
Posts

43

Re: Another Clan issue

Fri Jan 05, 2018 8:07 pm
Here's our ticket number - 14873809.
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AlexYs FromGameloft

Community Manager

Posts

7631

Another Clan issue

Tue Jan 09, 2018 1:10 pm
Hi NicolaFlamel, thanks for providing your ticket ID. I've asked the Customer Care team to recheck your case, and if possible to escalate the details of your issue to the game team for a more close inspection. Thanks.
Community Support Manager
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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NicolaFlamel

Member

Apple (iOS)
Posts

43

Re: Another Clan issue

Wed Jan 10, 2018 5:04 pm
Thank you AlexYs, I hope this issue will be solved soon.