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soukupmi

Senior Member

Windows Phone
Posts

785

Join Date: Sat Dec 05, 2015 12:43 am

popup ad forces restart

Sat Nov 11, 2017 1:55 am
This issue was already mentioned some time ago and reoccurred lately on my phone.
This time it seems as if the crash (unwanted, unexpected and sudden end of play) occurs every time I am scrolling and the ad pops up.

I saw a popup while doing nothing but when I was scrolling later another popup flashed briefly into existence and the application terminated.

Hopefully this helps a bit to solve the issue
Windows Lumia 650, Windows 10 mobile
Recruitment code: 1e1ec
Playing on Windows [EUR] since 21.1.2015
Top 35 Clan: Angel power (40/50)
- active players highly welcome
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Bhautik jasoliya

Junior Member

Apple (iOS)
Posts

22

Re: popup ad forces restart

Sun Nov 12, 2017 9:16 am
Hello Friend....I am bhautik.... Plz tell me what messege send in customer care button....Which process done for this step...which type of messege send in CC....
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AlexYs FromGameloft

Community Manager

Posts

7623

popup ad forces restart

Mon Nov 13, 2017 11:31 am
Hello soukupmi, please send all the details about this issue to customer care so our support team can look into it more closely. Once you've managed to open the ticket please let me know its number so I can follow your issue and escalate it if/when necessary. Thanks.
Community Support Manager
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
User avatar

soukupmi

Senior Member

Windows Phone
Posts

785

Join Date: Sat Dec 05, 2015 12:43 am

Re: popup ad forces restart

Tue Nov 14, 2017 1:29 am
Done : 14634203
Also turned on crash reporting
Windows Lumia 650, Windows 10 mobile
Recruitment code: 1e1ec
Playing on Windows [EUR] since 21.1.2015
Top 35 Clan: Angel power (40/50)
- active players highly welcome
User avatar

AlexYs FromGameloft

Community Manager

Posts

7623

popup ad forces restart

Thu Nov 16, 2017 3:37 pm
Thanks, soukupmi. I've transferred your ticket ID to our main DML customer care agent and it will be handled very soon. Thanks.
Community Support Manager
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.