Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
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msdragonfan

Junior Member

Windows PC
Posts

1

can't install mandatory update

Mon Nov 06, 2017 9:20 pm
right when i try to get into the game that it says i need to update but i am worried the notification is a virus and i don't know what's going on with the game.it is redirectinng me to the Microsoft Store and it gives me an error and unable to install it which i am wondering if there is any issues with the update system.
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AlexYs FromGameloft

Community Manager

Posts

7623

can't install mandatory update

Thu Nov 09, 2017 11:09 am
Hi msdragonfan, from what you're describing this seems to be a false update screen and to investigate this further our support team will need to know more details from your side. To provide these details please fill out this support form: http://support.gameloft.com/Home/SupportForm/349/. After submitting the form our dedicated agents will follow-up to assist further. Thank you for your understanding.
Community Support Manager
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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hd98flht

Junior Member

Windows PC
Posts

10

Re: can't install mandatory update

Sun Nov 12, 2017 5:01 pm
Msdragonfan... I had the same issue and my store cache was corrupted. Run the trouble shooter program for the store. If it says the cache is corrupted... you can try some fix's posted on Youtube, but first try typing WSReset in the start search box then left click on it and run as administrator. None of the ones I found worked for me so I went to Microsoft's website and downloaded the latest version of Win 10 and everything was fixed :-) here is a link to one of the fix's https://www.youtube.com/watch?v=N35lz-tJGTk I hope it works for you :-)
Clan Leader of the Warlords and avid DML fan :-)