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B1NG B1NG

Junior Member

Google Play (Android)
Posts

3

Location

Cebu City Philippines

Re: Getting back my old account

Tue Oct 16, 2018 8:26 pm
Oh okay I'll wait for the customer care agents that will contact me I hope they will reply to my email 😊 thank you .
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Ayching Bong

Junior Member

Google Play (Android)
Posts

8

Re: Getting back my old account

Thu Oct 18, 2018 4:25 am
I using my iPhone to play the game at first, now I change to android phone, I using same Facebook account to log in, but why I cannot get back my old data on the new android phone?
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Ayching Bong

Junior Member

Google Play (Android)
Posts

8

Re: Getting back my old account

Thu Oct 18, 2018 4:45 am
Now i using my new android debice to conne t and post a message here, hope can assist me,tq
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CritterFeeder

MVP / Dragon Elder

Windows PC
Posts

3068

Re: Getting back my old account

Thu Oct 18, 2018 5:30 am
@Ayching Bong - DML is not cross-platform. To transfer the game from the iOS platform to the Android platform, you will need to submit a ticket to Customer Care. See viewtopic.php?f=2089&t=637383 for step-by-step instructions.
Device/Platform: Lenovo Flex 5 and Surface Pro 3, running Windows 10
Server: EUR (EUR GOLD)
Game connection: XBox, FB​

Recruitment code game 1: 1c8c00
​Recruitment code game 2:
ac808d
A Dragon for Every Occasion 
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AlexYs FromGameloft

Community Manager

Posts

7641

Getting back my old account

Thu Oct 18, 2018 1:30 pm
No problem, B1NG B1NG. Hope the problem gets resolved shortly. :)

@Ayching Bong Be sure to return here with your ticket IDs in case the transfer takes too long. You can find your ticket ID in the auto-response email you'll receive after submitting the issue to Customer Care.
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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Ayching Bong

Junior Member

Google Play (Android)
Posts

8

Re: Getting back my old account

Thu Oct 18, 2018 3:40 pm
My ticket id is 16962794,thank you.
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Ayching Bong

Junior Member

Google Play (Android)
Posts

8

Re: Getting back my old account

Mon Oct 22, 2018 3:39 am
Please help me to transfer my account, tq
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Ayching Bong

Junior Member

Google Play (Android)
Posts

8

Re: Getting back my old account

Mon Oct 22, 2018 3:43 am
16962794
please help me to transfer my account,tq.
no avatar

Ayching Bong

Junior Member

Google Play (Android)
Posts

8

Re: Getting back my old account

Mon Oct 22, 2018 4:06 am
Hi tq
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Ayching Bong

Junior Member

Google Play (Android)
Posts

8

Re: Getting back my old account

Mon Oct 22, 2018 4:07 am
16962794
please transfer my account