Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
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Timi FromGameloft

Retired Community Manager

Posts

1462

Greetings Android Dragon Lords,

Support for Google+ log in will be dropped after the next update of Dragon Mania Legends Instead, you will have the option to sign in and play using the new Gamer ID, a unique username linked to your Google account. For more information about Gamer ID and its features, check out Google Play’s official guide: http://gmlft.co/GamerID_Google Your game progress is currently tied to your Google+ account so, in order to ensure that you do not lose your progress, make sure you follow these steps before updating your game to the new version.If you have the game installed on one Android device only:
  1. Install the new update of the game.
  2. Log in with Google Play Games in the game.
  3. You’re all set, now off to play the game!
If you have the game installed on two or more Android devices:
  1. Install the new update of the game on the device where you have the most current game save.
  2. Log in with Google Play Games in the game and wait for at least 5 minutes.
  3. Install the new update of the game on your other devices.
  4. Log in with Google Play Games in the game on your other devices.
  5. You’re all set, now off to play the game!
If you missed any of these steps and you have experienced game progress loss, don’t worry! Please contact Customer Care through the Gameloft Connect in-game button and they will guide you through the process to retrieve your data.

Please note:
1. You only need to complete these steps if you are on Android and have you are logged in with your G+ account in Dragon ML.
2. You have time to complete these steps before the new update for DML arrives.
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Timi FromGameloft

Retired Community Manager

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1462

Hello everyone,
Please bare in mind that this note is a heads-up before the update for Android players what steps to make.
To further clarify :
1. This only affects Android users
2. More specifically, Android users who have their G+ account connected to their game, to save their game progess.
3. This note mostly affects those who have 2 games with the same accounts - if you use 2 devices with the same G+ account - make sure to create a new GamerID before the update
4. If you have just one G+ account on one device - nothing to do yet, but keep in mind you will need to make this change when the updarte arrives.

Stay tuned, hope this note helped further on! 

Regards,
The DML Team
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Monica Janet Primus

Junior Member

Google Play (Android)
Posts

6

Location

Fayetteville, North Carolina, United States

I have been asking for a while - how do I get rid of a person that I friended that only has a Gamer ID?  I have absolutely no idea of who this person is and they don't play any more.
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CritterFeeder

MVP / Dragon Elder

Windows PC
Posts

2528

If you tap on the ... next to the player's name on your friends list, don't you get DELETE? And if you do, doesn't it work? If you don't get it or it doesn't work, you should probably contact Customer Care for assistance.
Device/Platform: Lenovo Flex 5 and Surface Pro 3, running Windows 10
Server: EUR (EUR GOLD)
Game connection: XBox, FB​

Recruitment code game 1: 1c8c00
​Recruitment code game 2:
ac808d
A Dragon for Every Occasion 
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AlexYs FromGameloft

Community Manager

Posts

7631

Hey Monica, on how to unfriend someone on Gamer ID / Google Play Games, please see the answer from this Google board (hopefully it works): https://productforums.google.com/forum/ ... fANUiEEQAJ
In any case, there's an ongoing issue with the friend system right now (players are unable to delete their friends), which will be fixed in the next major update (UPD 24).

Thanks,
Community Support Manager
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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Doctor Professor

Dragon Overlord

Google Play (Android)
Posts

607

Will it affect those who logged in with Facebook account?
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Micica

Junior Member

Windows PC
Posts

5

Good day, I changed the phone and my question is how to get my progress from the windows phone to the android phone? Thank you
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CritterFeeder

MVP / Dragon Elder

Windows PC
Posts

2528

@Micica - go here for instructions viewtopic.php?f=2089&t=565110. In your case, the Windows platform is where your game is, and Android is where you want it to be. Good luck.
Device/Platform: Lenovo Flex 5 and Surface Pro 3, running Windows 10
Server: EUR (EUR GOLD)
Game connection: XBox, FB​

Recruitment code game 1: 1c8c00
​Recruitment code game 2:
ac808d
A Dragon for Every Occasion 
no avatar

Saleh619

Junior Member

Google Play (Android)
Posts

6

I have lost my progess because of my phone reset.... How can i get back my progress.. I posted yesterday.. Still no reply.. My level was 75🙁
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AlexYs FromGameloft

Community Manager

Posts

7631

This thread is not exactly the appropriate place for users to post their various technical issues or questions, as such, I'll lock it.
Community Support Manager
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.