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Dragonmaster763332

Junior Member

Google Play (Android)
Posts

15

My account progress is lost

Fri May 07, 2021 12:31 pm
Conversation ID: 537575 (repost because i posted it in the wrong forum, oops)
Hello ! 

Long time no see.
I came back to the game. But, my progress is lost, and no one will respond to my ticket. My account details are in my signature,  if anyone could help, it would be splendid.
I do not have a Facebook account attached to the account or a Google Play account attached to it. I could not anyways, because I entered my age,  which was under 18.

more story:
I uninstalled the game a few months before, once I felt comfortable to come back to the game, i thought that my progress would always be saved. I logged in (in this may) and I had a complete loss of progress. I did not switch any devices, it was the same one as before. I tried writing a ticket to in-game customer support, 3 days later no one even responded. I wrote a ticket from the browser support, still awaiting an answer. 

Again, if anyone could help me with this, it would be absolutely fantastic!
android eur google play player, friend code: e9bd38c
Level 58,
Progress has been restored!
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The Fire Guardian

Senior Member

Google Play (Android)
Posts

148

Re: My account progress is lost

Fri May 07, 2021 12:35 pm
Help me 2.
I can't keep calm!I am a gamer!Proud Clan Leader of the fresh made clan on 18-3-21 5:47pm   The Fire Guardians.Book your seat or regret it later p) p) p) p) p)
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#3Top #2Secret

Senior Member

Google Play (Android)
Posts

185

Re: My account progress is lost

Fri May 07, 2021 12:58 pm
Try again and follow the steps⟩⟩»»
  1. CONNECT TO SOCIAL MEDIA
  2. CONNECT TO FACEBOOK / GOOGLE PLAY GAMES
  3. CONNECT TO YOUR Google ACCOUNT
  4. CHOOSE ID WHICH YOU WANT TO SWITCH .
WEll,i hopes  you get your progress soon........(Dragonmaster763332)
★MR.CoolGuy☆/Coolguy~R.k.'s,
Level 91 ,dragons 202+
Codes f5cb55 b2d5e6 84ac03
I am proud leader of Clans : r.k.'s clan / r.k's globel☆
I am an pro gamer . I Can keep Calm.Be happy
 i hopes that all your friends and family are healthy and safe 
Well, my Discord username is masked Gamer Red Knight's
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Dragonmaster763332

Junior Member

Google Play (Android)
Posts

15

Re: My account progress is lost

Fri May 07, 2021 1:18 pm
The account does not have a facebook and/or Google Play account attached to it.
android eur google play player, friend code: e9bd38c
Level 58,
Progress has been restored!
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The Fire Guardian

Senior Member

Google Play (Android)
Posts

148

Re: My account progress is lost

Sat May 08, 2021 10:48 am
Than I'm sorry but you'll have to say goodbye to your progress.Without connecting to social networks,there's no way you can have your progress restored.You need to start all over again.
I can't keep calm!I am a gamer!Proud Clan Leader of the fresh made clan on 18-3-21 5:47pm   The Fire Guardians.Book your seat or regret it later p) p) p) p) p)
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#3Top #2Secret

Senior Member

Google Play (Android)
Posts

185

Re: My account progress is lost

Sat May 08, 2021 1:14 pm
Dragonmaster763332 wrote:
The account does not have a facebook and/or Google Play account attached to it.

Well, there is one way left, just wait for reply from GL.
★MR.CoolGuy☆/Coolguy~R.k.'s,
Level 91 ,dragons 202+
Codes f5cb55 b2d5e6 84ac03
I am proud leader of Clans : r.k.'s clan / r.k's globel☆
I am an pro gamer . I Can keep Calm.Be happy
 i hopes that all your friends and family are healthy and safe 
Well, my Discord username is masked Gamer Red Knight's
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cryscryb

Veteran

Apple (iOS)
Posts

1653

Re: My account progress is lost

Sat May 08, 2021 6:37 pm
Yep, if the above doesn't work and no answer from CC, posting your Customer Care ID here was the right next step needed Dragonmaster, so you did good. Normally it takes them 12-72 business hours to get back to you (it is a weekend now). Hopefully someone gets back to you soon! 🍀
Goodbye folks and goodbye meaningful, contextualised and non-fragmented feedback to GL. 
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Dragonmaster763332

Junior Member

Google Play (Android)
Posts

15

Re: My account progress is lost

Sun May 09, 2021 4:38 am
cryscryb wrote:
Yep, if the above doesn't work and no answer from CC, posting your Customer Care ID here was the right next step needed Dragonmaster, so you did good. Normally it takes them 12-72 business hours to get back to you (it is a weekend now). Hopefully someone gets back to you soon! 🍀

 

Thank you!  :D
android eur google play player, friend code: e9bd38c
Level 58,
Progress has been restored!
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AlexYs FromGameloft

Community Manager

Posts

7337

My account progress is lost

Wed May 12, 2021 9:25 am
Hi Dragonmaster763332, I've forwarded your pending case to our support agents from customer care so they can try to help you recover your lost progress. All the best.
Community Support Manager @ DML / LLHU
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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Dragonmaster763332

Junior Member

Google Play (Android)
Posts

15

Re: My account progress is lost

Thu May 13, 2021 7:06 am
Hi Dragonmaster763332, I've forwarded your pending case to our support agents from customer care so they can try to help you recover your lost progress. All the best.

Thank you so much! Glad that you can help ^^
android eur google play player, friend code: e9bd38c
Level 58,
Progress has been restored!