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Lît Bößß

Junior Member

Windows PC
Posts

4

Re: In-game ads issues

Wed Oct 30, 2019 6:17 pm
hi i still cant watch videos
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Ronet

Junior Member

Windows PC
Posts

3

Re: In-game ads issues

Thu Oct 31, 2019 10:56 pm
Não bastava ficar sem os vídeos de anúncios a mais de 2 meses.. Agora o jogo abre no logo da Gameloft e fecha em seguida, Não consigo entrar no jogo mais para jogar. Já restaurei o pc, já reinstalei o jogo, a Net está ok. É esse jogo. Não abre mais. Com esses problemas​ parei de jogar esse jogo..👋👋👋
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TsunamicYeti

Junior Member

Google Play (Android)
Posts

1

Re: Video ad

Tue Nov 19, 2019 6:07 pm
Yeah I'm experiencing the same issue. I'll be able to watch like 6-8 ads and then after that I'll get 'video playback failed' and the next 48 hours or so i can't watch any ads, the same message keeps popping up no matter how many times I try. A little frustrating. Internet connection is fine, I go to different houses and same issue.
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THH

Junior Member

Windows PC
Posts

29

Re: In-game ads issues

Thu Nov 21, 2019 8:46 am
Same here and it's been going on for months. I've contacted customer support, with no success. It's getting a bit silly now.
It interferes with the ability to play the game, as some of the events require videos to be watched to complete certain achievements.
Dog Tag:-  e6c2c5
Location:-  UK
Windows 10 latest update.
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Lina FromGameloft

Community Manager

Windows PC
Posts

43

Video ad

Thu Nov 21, 2019 9:12 am
Hi guys,

This may occur for a number of reasons. I'm not seeing this happening on a larger scale, so I suggest you use your in-game button to contact Customer Care and have them investigate your accounts.

This needs a personalized investigation.
Good luck! ;)
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Lina FromGameloft

Community Manager

Windows PC
Posts

43

In-game ads issues

Thu Nov 21, 2019 10:27 am
Hello THH,
Can you give me your ticket ID from the conversation with Customer Care?
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Feel free to also join us on Discord - a place for real-time chat, tips, and updates.  :)
Sniper Fury: https://discord.gg/qu4vmNX
Modern Combat 5: https://discord.gg/pK29szp9Zx
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THH

Junior Member

Windows PC
Posts

29

Re: In-game ads issues

Sat Nov 23, 2019 12:59 pm
Hi Lina,

The ticket number is :- Re: [58932] Gameplay Issues - Other
I've also copied and pasted the last two replies I have recieved:-

"Hello Tim,
Thanks for your patience.
Our dev team has checked your account and informed us that ads are not currently available in your region.
Thanks for your understanding.
Regards,
Anastasia."

So I replied:-

"Hi Anastasia,
Thank you for getting back to me.
Would you tell me why this is so and how long will this situation of ad's
not being available in my region be in effect?
As I'm sure you can understand, this is not fair on me. As I will be
playing against and with people who are able to access the free ad's and
therefore be able to increase their gameplay.
I feel I am being discriminated against for something out of and beyond my
control.
Thank you again for your help with this.
Kind regards,"

The last reply I have received is:-

"Unfortunately, the situation is like this at the moment. We cannot influence this situation from our side.
You will be able to watch ads as soon as they become available in your region.
Thanks for your understanding.
Have a nice day!
Anastasia"

I really think this is very unfair. I hope you can help me with this.

Regards,

Tim.
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Lina FromGameloft

Community Manager

Windows PC
Posts

43

Re: In-game ads issues

Fri Nov 29, 2019 3:11 pm
Hi mate,

Sorry but unfortunately, it's nothing we can do about it on our end.
I wish we could help, but it is not up to us. :(
*************************************************************************************************************************************

Feel free to also join us on Discord - a place for real-time chat, tips, and updates.  :)
Sniper Fury: https://discord.gg/qu4vmNX
Modern Combat 5: https://discord.gg/pK29szp9Zx
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sable master

Junior Member

Windows PC
Posts

1

Re: In-game ads issues

Wed Dec 18, 2019 6:23 am
I can't see the ad.My pc is Dell.And windows10.
I downloaded mc5 from windows store.
What shoud I do?
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marcos135790

Junior Member

Windows PC
Posts

1

Re: In-game ads issues

Fri Jan 10, 2020 11:21 pm
o meu jogo não abre só fica na tela "favor aguardar enquantoo conteudo esta sendo baixado" por favor vcs podem me ajudar