User avatar

Lina FromGameloft

Community Manager

Windows PC
Posts

43

In-game ads issues

Wed Sep 11, 2019 10:06 am
Hello soldiers,

It seems that we are still experiencing a number of issues with in-game ads. The team has informed me that they are still investigating, but we do need your help to speed up the fix. It would really help if you added your dog tags, geolocation, and screenshots when reporting ads issues.

Please bear with us while we sort things out.
We appreciate your patience with this!
*************************************************************************************************************************************

Feel free to also join us on Discord - a place for real-time chat, tips, and updates.  :)
Sniper Fury: https://discord.gg/qu4vmNX
Modern Combat 5: https://discord.gg/pK29szp9Zx
User avatar

ArcticKitsune

Veteran

Windows PC
Posts

542

Location

Australia

Re: In-game ads issues

Thu Sep 12, 2019 1:21 pm
Majority of players on my server have this issue.

My details: PC Windows, APA Server (Australia). Dogtag: 64626.

Ads are unavailable from both the main menu and the news page:
Main Menu: https://imgur.com/a/4a4zeRh
News Page: https://imgur.com/a/B4ixldZ

I'll leave the dogtags of others on my server who have this issue:

PC APA:
18c16
10cce0
381e95
6g77
PC Player. APA server, dogtag 64626.
Active on Discord + Reddit, feel free to contact. 
Discord: AKits#2222
Reddit: u/ArcticKitsune11235
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jayant.vg@gmail.com

Member

Windows PC
Posts

88

Re: In-game ads issues

Thu Sep 12, 2019 4:02 pm
ADS were not coming after the recent update. It got resolved three days back. Now today morning it was not coming. I tried in the night, could able to open free credit AD (Free Spin and Free Pack were active), but this time there was no video, it just showed a popup (i believe it forced me to click on a link) which opened a webpage in the browser. After opening the browser, the popup showed that I can claim the reward. I claimed, but MC5 showed "Transaction Failed" message. All active links (Free Credit, Free Spin and Free Pack) greyed out. I went to the weapon page, no ADS were active.

I restarted the game, got 5 credits, but no further ADS. Restarted the game several times, but no luck

Dogtag:h8fgc0
Server: APA
Country: India, Banaglore
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SPECIAL0PS

Junior Member

Steam
Posts

28

Re: In-game ads issues

Fri Sep 13, 2019 9:33 am
Dog tag 5gq958
Location: GB
Platform: windows

No ads since the update always says come back later even on 1st login. I get the daily 15 creds and that's it. 
No free watch an ad packs either which is really annoying as 1. I'm not getting credits to be able to buys packs and 2. I'm not getting free packs

While we're on the topic of update 30 lag since the update has also been noticeably worse
User avatar

ArcticKitsune

Veteran

Windows PC
Posts

542

Location

Australia

Re: In-game ads issues

Fri Sep 13, 2019 12:01 pm
I would like to ad that on PC, if you open your Windows version after closing the Steam version, you (temporarily) get ads. It disappears after the first ad, though.
PC Player. APA server, dogtag 64626.
Active on Discord + Reddit, feel free to contact. 
Discord: AKits#2222
Reddit: u/ArcticKitsune11235
User avatar

Lina FromGameloft

Community Manager

Windows PC
Posts

43

In-game ads issues

Fri Sep 13, 2019 12:36 pm
Thanks for the details, guys! We'll check everything out. I'll get back to you if the devs need further details.
*************************************************************************************************************************************

Feel free to also join us on Discord - a place for real-time chat, tips, and updates.  :)
Sniper Fury: https://discord.gg/qu4vmNX
Modern Combat 5: https://discord.gg/pK29szp9Zx
no avatar

ㅓFㄴYㅏ

Junior Member

Google Play (Android)
Posts

28

Re: In-game ads issues

Fri Sep 13, 2019 1:57 pm
Thanks for the thread.

Dogtag: ec83ffc
Location: ZA
Platform: android

Sorry, no screenshots, was only certain ads after update that stopped working (like in menu pop up for free credits, and pack ads very temperamental), but since today all ads not working. Keep getting no ads available, come back later message....
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jayant.vg@gmail.com

Member

Windows PC
Posts

88

Re: In-game ads issues

Fri Sep 13, 2019 2:21 pm
I got a reply from GL Customer Care. I think CMs and Customer Care have different opinions.

This is the reply.
-------------
"Thank you for your message.
There is a limited number of free cash videos to be watched per day. It can also happen that no videos are available at all at certain times. This depends on our advertising partners, and while we try to always have them available, it's not always possible.
Have a wonderful day,"
-------------<<eom>>---

I appreciate the way they defend that this is not an issue.

Anyway having "wonderful days' since the update.
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ㅓFㄴYㅏ

Junior Member

Google Play (Android)
Posts

28

Re: In-game ads issues

Fri Sep 13, 2019 3:45 pm
Hmmmm, but it seems to be becoming an issue. Seems to me that a lot of people are unhappy about it...

Essentially ads, although free for us (actually dependent on internet payment plans), surely generate profits, so it would be in their interest to resolve the issues.... ;)
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ArcticKitsune

Veteran

Windows PC
Posts

542

Location

Australia

Re: In-game ads issues

Fri Sep 13, 2019 4:00 pm
It's not dependent on internet. I have ads on my APA account, but for my EUR account.
PC Player. APA server, dogtag 64626.
Active on Discord + Reddit, feel free to contact. 
Discord: AKits#2222
Reddit: u/ArcticKitsune11235