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paultaylor57

Senior Member

Windows PC
Posts

494

For some reason after the recent update the mouse movement (aiming/looking around) has gone jagged and weird it also sometimes sticks too, It is really irratating and needs fixing ASAP.
"Take a long good look...err eyes up here mister"
YouTube Channel: https://www.youtube.com/channel/UCHINy0pbfjLt0BCy1hYNsQg
DogTag: 1d5196
MC5 IGN: Đ€ΜØŇ ŞŁΔ¥€Ř                              


 
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Lina FromGameloft

Community Manager

Windows PC
Posts

7

Hi paultaylor57,
Please share your dog tag and server, mate. I will have someone look into this. 👀
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paultaylor57

Senior Member

Windows PC
Posts

494

Hi here is my Dogtag: 1d5196 and my server should be in EU (im from UK) Thanks! :D
"Take a long good look...err eyes up here mister"
YouTube Channel: https://www.youtube.com/channel/UCHINy0pbfjLt0BCy1hYNsQg
DogTag: 1d5196
MC5 IGN: Đ€ΜØŇ ŞŁΔ¥€Ř                              


 
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Deuteronomy

Member

Windows PC
Posts

31

I think this happens because of the taskbar interaction.... I use windows 10 pro and sometimes, when playing matches, the mouse seems to activate the taskbar causing a pause in action.... Very irritating...... Wish that taskbar interaction could be disabled......
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Lina FromGameloft

Community Manager

Windows PC
Posts

7

paultaylor57 wrote:
Hi here is my Dogtag: 1d5196 and my server should be in EU (im from UK) Thanks!


Ok, thanks, that helps! 👍
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Lina FromGameloft

Community Manager

Windows PC
Posts

7

@Deuteronomy - ok, will send info over to the team.
@everyone - any details help at this point. I need PC specs and any descriptions and /or videos, please. The more specifics I can give the devs, the quicker they can get a handle on things.

DxDiag files would be extremely helpful! 🙏
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paultaylor57

Senior Member

Windows PC
Posts

494

Here are the specs:
Device: Acer Aspire One Cloudbook 14 AO1-431-C2Q8
Processor: Intel Celeron Processor N3050
Storage Size: 32GB (I know crappy storage XD)
GB RAM: 2GB RAM
Graphics Card: Intel HD Graphics.

Even though my PC isn't a gaming PC it's still somewhat playable (apart from the bad lag spikes) but even so I highly doubt it's my PC doing the issue with the camera movement because it never did it before the update. It wouldn't let me send attatchment for the txt file from the DxDiag. :(
"Take a long good look...err eyes up here mister"
YouTube Channel: https://www.youtube.com/channel/UCHINy0pbfjLt0BCy1hYNsQg
DogTag: 1d5196
MC5 IGN: Đ€ΜØŇ ŞŁΔ¥€Ř                              


 
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Lina FromGameloft

Community Manager

Windows PC
Posts

7

Thanks, paultaylor57!
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Chargain

Junior Member

Windows PC
Posts

1

Hey sorry for hijacking the thread but I am unable to create a new thread/post so ill just post here but after many matches of normal gameplay, after starting the 4th campagin mission my mouse has become completely useless. The cursor stays on screen which does not allow me to look around or shoot. I can still interact with hud elements and use swipe commands with my mouse to switch weapons and lightly flick my screen but I cannot use the shoot button (in mobile layout mode). I tried reinstalling and using the "Show Mouse Pointer" button but nothing is working to fix the issue
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Lina FromGameloft

Community Manager

Windows PC
Posts

7

Hey Chargain,

I suggest you get in touch with Customer Care from your in-game button.
They should be able to do a thorough tech investigation and hopefully help you solve this quickly. :)