no avatar

efjioke

Junior Member

Google Play (Android)
Posts

5

Progress lost

Thu Dec 13, 2018 3:57 pm
My progress was just reset to level 1 this morning. Please gameloft,  correct this issur
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no avatar

efjioke

Junior Member

Google Play (Android)
Posts

5

Re: Progress lost

Thu Dec 13, 2018 3:59 pm
Please rectify this
Attachments
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This is how my account is at the moment
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no avatar

Lina FromGameloft

Community Manager

Windows PC
Posts

1

Progress lost

Tue Dec 18, 2018 5:11 pm
Hi, soldier!

You will need to contact the Customer Care Department from your in-game button, for this particular situation. They have access to investigate and return your status to normal. 😉

Good luck!
no avatar

UniversalSoldier

Junior Member

Windows PC
Posts

1

Progress lost

Fri Dec 21, 2018 2:00 pm
Hi moderators,

I lost my progress after reinstalling the game. My ticket ID is 17382158. If you could restore my progress before your vacation, it would be great :) Thanks in advance! Merry Christmas and a Very Happy New Year 2019!!!

Regards.
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Lina FromGameloft

Community Manager

Windows PC
Posts

1

Progress lost

Mon Dec 24, 2018 9:26 am
Greetings UniversalSoldier,

I'll be in touch with the Customer Support Team today, but please take into consideration that this is a very busy time of the year and unfortunately I can't guarantee a quick solve. :(
Rest assured they will restore your progress as soon as possible.

Merry Christmas to you too! :)
See you in 2019! :P
User avatar

Jon_Blackburn

MC5 Black Ops

Apple (iOS)
Posts

4059

Location

Texas

Re: Progress lost

Sun Dec 30, 2018 10:12 am
I notice my league matches aren’t counted toward my rating today.
g4626e

 
no avatar

Lina FromGameloft

Community Manager

Windows PC
Posts

1

Progress lost

Mon Jan 07, 2019 3:51 pm
Hey efjioke,

Please contact the Customer Care team from your in-game button. They'll investigate what's up over there and restore your progress. :)

Cheers!
no avatar

Sojib4041

Junior Member

Windows PC
Posts

1

Re: Progress lost

Thu Jan 10, 2019 4:48 pm
I have also lost my game many times plz fix give me my id my dog tag is windows pc 15hh0 plz help me 140 lvl
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Lina FromGameloft

Community Manager

Windows PC
Posts

1

Progress lost

Fri Jan 11, 2019 11:23 am
Sojib4041 wrote:
I have also lost my game many times plz fix give me my id my dog tag is windows pc 15hh0 plz help me 140 lvl



Hi Sojib4041,

Please contact the Customer Care team for this issue (use your in-game button for quick access).
They can help restore your progress loss.

Thanks!
no avatar

Firmpandora

Junior Member

Google Play (Android)
Posts

1

perdida de mi progreso

Mon Jan 14, 2019 6:02 am
hace tiempo que no uso mi cuenta de modern combat 5 y haora que registre mi cuenta no tengo mi progreso porfabor lo pueden solucionar