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Lina FromGameloft

Community Manager

Windows PC
Posts

7

Hi Deuteronomy,

Sorry to hear you're encountering such issues. ūüėü
Didn't the instructions from Customer Care work for you?
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hamada 3

Junior Member

Windows PC
Posts

3

hi 
i think the game started crashing after the last big game update 
by the way the crash dump file is about 500 mb,how to send it?
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Moremun

Member

Windows PC
Posts

99

Uninstall and reinstall it? This has already been what's lots of us doing after every frigging update. Every update if something is fixed another one is broken. Crashes, lags,slowing downs have all rear their ugly heads alternately. It's a vicious circle. It could have been a great game if it hadn't been for these indifferent, incompetent devs.
Windows 10 Home Single Language Edition
Asus X556UQK Laptop
Intel Core i7-7500U CPU@2,70GHz 2,90 GHz up to 3,5GHz
12GB Ram
1TB HDD
(x64bit based processor)
Nvidia Geforce 940MX (2GB ram)

 
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Lina FromGameloft

Community Manager

Windows PC
Posts

7

hamada 3 wrote:
the crash dump file is about 500 mb,how to send it?


Hey Hamada,

Can you upload it to Google Drive? You can PM me the link. :)

Thanks!
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Lina FromGameloft

Community Manager

Windows PC
Posts

7

[quote="Moremun"]Every update if something is fixed another one is broken.[/quote]

Hi Moremun,

As you may know, things might take a little while to settle down after an update, but the core purpose is to overall improve things that might not be right. We would appreciate your patience as Update 28 is ready to launch soon. :)

As for the issues you're mentioning, we hope that the server upgrades that we have in plan for the immediate future will do the trick! ;)
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hamada 3

Junior Member

Windows PC
Posts

3

Moremun wrote:
Uninstall and reinstall it? This has already been what's lots of us doing after every frigging update. Every update if something is fixed another one is broken. Crashes, lags,slowing downs have all rear their ugly heads alternately. It's a vicious circle. It could have been a great game if it hadn't been for these indifferent, incompetent devs.

hi moremun
i already reinstalled it several times before but no difference
thanks for ur help
 
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hamada 3

Junior Member

Windows PC
Posts

3

Lina FromGameloft wrote:
hamada 3 wrote:
the crash dump file is about 500 mb,how to send it?


Hey Hamada,

Can you upload it to Google Drive? You can PM me the link. :)

Thanks!

hi admin i have it on onedrive, i will pm u the link, thanks
 
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kyubi9x9

Junior Member

Windows PC
Posts

2

I'm sorry, no file was created in said Folder even after multiple crashes. Also where is the 'in-game' button to send the crash files located in the game?