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Hamza L

Junior Member

Windows PC
Posts

16

i can't enter into the game

Sun Jan 13, 2019 8:51 pm
my problem is that  I can't  enter the game it gets stuck in loading please help me
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Lina FromGameloft

Community Manager

Windows PC
Posts

10

i can't enter into the game

Mon Jan 14, 2019 11:31 am
Hello Hamza L,

Sometimes devices may be stuck in an unstable state and freeze. You should first restart your device and check to make sure you're using the latest software for your phone. If this doesn’t fix the issue, you can always delete and re-download the game from the store. Just keep in mind you should be logged in with your social account so you don't lose your progress.

Keep me posted if this solves your issue.
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Hamza L

Junior Member

Windows PC
Posts

16

Re: i can't enter into the game

Tue Jan 15, 2019 12:37 am
I play the game on my pc
I tried all the solutions in the customer care page but nothing works
I can't log in into the game it took me more 5 to 7 times just to log in and when I try to play the multiplayer mode the game stuck on the loading and crash
User avatar

Str8upGamer

Senior Member

Windows PC
Posts

106

Re: i can't enter into the game

Tue Jan 15, 2019 1:21 am
windows store app users are having issues loading back to main lobby they have to restart the game in order to play after exiting end of matches , game hangs at loading weapons data . also up on logging in to the game the loading screen fades slowly in to the game lobby
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pronat2402@gmail.com

Junior Member

Windows PC
Posts

1

Re: i can't enter into the game

Tue Jan 15, 2019 10:07 am
my game is frezing at the last moment to load any battle 
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Lina FromGameloft

Community Manager

Windows PC
Posts

10

i can't enter into the game

Tue Jan 15, 2019 10:51 am
Hi guys!

We are currently holding these crashing/ freezing issues under investigation. It would really help if you could provide me the following: your device, your location, as well as the exact steps you took from opening the app till it crashed or froze - so we can reproduce it.

Thanks a lot!
We'll keep you posted.
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jayant.vg@gmail.com

Member

Windows PC
Posts

36

Re: i can't enter into the game

Wed Jan 16, 2019 3:27 am
Even I have the same issue since 15th Jan 2019.

Either MC5 crashes without opening or stuck at the loading page. Sometimes restarting the system worked fine, but problem remains the same after re-opening the game.

Even the application reset did not work

Dogtag:h8fgc0
Platform: Windows 10
TicketID:17554432

Windows EventViewer Log:
-----------------------------------
1. Source: Application Hang

The program WindowsEntryPoint.Windows.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 19a8
 Start Time: 01d4ad401b5451e1
 Termination Time: 4294967295
 Application Path: C:\Program Files\WindowsApps\A278AB0D.ModernCombat5Blackout_3.6.0.10_x86__h6adky7gbf63m\WindowsEntryPoint.Windows.exe
 Report Id: c3fc9a49-cfce-4d39-9792-82231236c649
 Faulting package full name: A278AB0D.ModernCombat5Blackout_3.6.0.10_x86__h6adky7gbf63m
 Faulting package-relative application ID: App
-------------------------------------------------------------------------
2. Source: Application Error

Faulting application name: WindowsEntryPoint.Windows.exe, version: 0.0.0.0, time stamp: 0x5c188540
Faulting module name: msvcr120_app.dll, version: 12.0.21005.1, time stamp: 0x524f7cdd
Exception code: 0xc0000409
Fault offset: 0x00080659
Faulting process id: 0x2524
Faulting application start time: 0x01d4ad3cf2643857
Faulting application path: C:\Program Files\WindowsApps\A278AB0D.ModernCombat5Blackout_3.6.0.10_x86__h6adky7gbf63m\WindowsEntryPoint.Windows.exe
Faulting module path: C:\Program Files\WindowsApps\Microsoft.VCLibs.120.00_12.0.21005.1_x86__8wekyb3d8bbwe\msvcr120_app.dll
Report Id: 25b3cbed-ca4a-4ecc-8631-9d06ca5c1cf4
Faulting package full name: A278AB0D.ModernCombat5Blackout_3.6.0.10_x86__h6adky7gbf63m
Faulting package-relative application ID: App
------------------------------------------------------------
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SoldierMrT

Junior Member

Windows PC
Posts

11

Re: i can't enter into the game

Thu Jan 17, 2019 3:56 am
GL:  For Windows users, does posting the above kind of event log help you sort these server/connection issues?  I've had similar issues for half a week: sometimes no window at all, sometimes I get all the way into the loading screen for an MP game but then the game hangs.  The event log below is from just now when the window refused to open at all.  It was the third time in 2 minutes

>>>>>Faulting application name: WindowsEntryPoint.Windows.exe, version: 0.0.0.0, time stamp: 0x5c188540Faulting module name: msvcr120_app.dll, version: 12.0.21005.1, time stamp: 0x524f7cddException code: 0xc0000409Fault offset: 0x00080659Faulting process id: 0x2f68Faulting application start time: 0x01d4ae0e8996f202Faulting application path: C:\Program Files\WindowsApps\A278AB0D.ModernCombat5Blackout_3.6.0.10_x86__h6adky7gbf63m\WindowsEntryPoint.Windows.exeFaulting module path: C:\Program Files\WindowsApps\Microsoft.VCLibs.120.00_12.0.21005.1_x86__8wekyb3d8bbwe\msvcr120_app.dllReport Id: b9453e9f-d3ba-4953-92d6-58158d08250fFaulting package full name: A278AB0D.ModernCombat5Blackout_3.6.0.10_x86__h6adky7gbf63mFaulting package-relative application ID: App
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Lina FromGameloft

Community Manager

Windows PC
Posts

10

i can't enter into the game

Thu Jan 17, 2019 10:40 am
Hi,

The crashing issue we're experiencing on Windows is still persistent, but it's under surveillance - we're hoping to fix it ASAP.

Do you mind sharing country, guys? It'll help us do a more localized investigation.

Thanks!
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SoldierMrT

Junior Member

Windows PC
Posts

11

Re: i can't enter into the game

Thu Jan 17, 2019 1:15 pm
Thanks Lina. Calling in from New Zealand. Chrs,

(FYI, I just tried loading up another GL game, Asphalt 9, and that displayed up the same failure)