User avatar

MXR

MC5 Old Dog

Google Play (Android)
Posts

1387

Help, cant load my account

Thu Dec 17, 2015 1:46 am
Hello,Alexander or Stefan or any other mod here, I know you help a lot so I come to you guys for help. 

After updating, my account is stuck at loading screen, where it says "loading player profile..."
After some minutes the game displays an error saying failed to connect.

My internet is good, Ive try everything, uninstall, clear data, reinstall, nothing has worked.

I try on both my devices, note 5 and a galaxy tab s2 and they stuck at loading on that account.
I try another Google play account and it loads fine on both devices.

My account has countless hours of gameplay, 94,000+ kills, almost everything unlocked, lots of solo and squad event wins. I try very hard to unlock werewolf, hazard and legion armor, and almost all weapons so I would not want to lose it.

The account is from Google play games, ihc.hiro@gmail.com is the email.
I have spent real money on the game so this problem is really disappointing. (Google play order numbers GPA. 1394-4141-4170-51868 and GPA. 1319-4587-5193-59993) Please anyone resend my information to someone that can help like youve done before.

My tickets ID are (made 1 from each device i have)

10993147 done ingame from my galaxy tab s2 while pausing the tutorial mission.
10987407 done from the browser of my note 5 yesterday.

Alexander please help me and resend it, i want to see the new update...​
Attachments
Screenshot_2015-12-16-20-05-27.jpg
Screenshot_2015-12-16-20-05-27.jpg (106.48 KiB) Viewed 2771 times
Screenshot_2015-12-16-20-04-53.jpg
Screenshot_2015-12-16-20-04-53.jpg (174.78 KiB) Viewed 2774 times
Screenshot_2015-12-15-07-55-33.jpg
Screenshot_2015-12-15-07-55-33.jpg (185.3 KiB) Viewed 2764 times
no avatar

Crezdonn

Member

Posts

58

Re: Help, cant load my account

Thu Dec 17, 2015 1:57 am
Clear the cache in your Google Play Store account, and then try loading the game again. If that doesn't work, factory restore your device, clear the cache again, and then install the game immediately. I had a similar problem on my android tablet a while back and doing the factory restore & immediate install worked for me.
User avatar

MXR

MC5 Old Dog

Google Play (Android)
Posts

1387

Re: Help, cant load my account

Thu Dec 17, 2015 3:05 am
It didn't work.
Didn't factory restore device but installed it in a new device that didn't have the game installed before and still can't load.
User avatar

Herp Derp

Veteran

Posts

1150

Join Date: Fri Jul 03, 2015 3:54 am

Re: Help, cant load my account

Thu Dec 17, 2015 4:25 am
Try leaving the device alone for half a day or so.
Image
no avatar

Crezdonn

Member

Posts

58

Re: Help, cant load my account

Thu Dec 17, 2015 4:39 am
What operating system are you running?
User avatar

MXR

MC5 Old Dog

Google Play (Android)
Posts

1387

Re: Help, cant load my account

Thu Dec 17, 2015 12:24 pm
Android 5.1.1
no avatar

Crezdonn

Member

Posts

58

Re: Help, cant load my account

Thu Dec 17, 2015 3:37 pm
It's probably a compatibility issue. That update was just released what, a week ago? And MC5 was just updated as well. Try downgrading back to the previous android software where you could successfully run the app. If it works, stick with it until there's a compatibility update either on GL's side or the OS's side.
User avatar

MXR

MC5 Old Dog

Google Play (Android)
Posts

1387

Re: Help, cant load my account

Fri Dec 18, 2015 1:38 am
It's not compatibility, I can load other account and it works...
User avatar

MXR

MC5 Old Dog

Google Play (Android)
Posts

1387

Re: Help, cant load my account

Sun Dec 20, 2015 4:12 pm
This is frustrating.
Still stuck on loading....
Nothing I've done help.
Don't tell me its a internet connection error, cause its not, I've created a new account with a different Google play email to check the game and update's new things and it works. 
I WANT MY ACCOUNT BACK!!!!
It's not fun when you have build up nicely, all the things I have on that account, I will not start over. 
Also what about the money I put to that account? If I don't get my account to load, they should give my money back.

And I'm disappointed in alexander and stefan... I thought they would help me here...
User avatar

MXR

MC5 Old Dog

Google Play (Android)
Posts

1387

Re: Help, cant load my account

Tue Dec 22, 2015 3:37 pm
Why no one from gameloft reply about this problem.
I have noticed is not only me, others are having this problem also.
And they are not saying anything.