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Load Toad

Senior Member

Windows PC
Posts

205

Re: No videos available after update

Tue Mar 31, 2020 5:37 pm
Maybe GL should give everyone free VIP membership until they fix the problems caused by their update! Seems like nobody from GL cares enough to even read their own game forum to keep players informed of what they plan or if they even care about the problems.
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David Workman

Veteran

Windows PC
Posts

1368

Re: No videos available after update

Tue Mar 31, 2020 8:29 pm
Just logged in. No videos here.
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GuyTheOldMarine

Senior Member

Windows PC
Posts

131

Re: No videos available after update

Wed Apr 01, 2020 7:01 am
No Vids No Rewards, No Responses, loss of confidence in Gameloft beyond the lowest.
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David Workman

Veteran

Windows PC
Posts

1368

Re: No videos available after update

Wed Apr 01, 2020 9:33 am
And over 12 hours latter still no vids. GL what is happening. So 2 day do the maths on what I cannot collect. That applies to all players affected.
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Uwe R.

Senior Member

Windows PC
Posts

109

Re: No videos available after update

Wed Apr 01, 2020 10:28 am
Videos are working for me now.
Make sure you are connected with Microsoft, that deinstall the game and install new.

Greetings
Uwe R.
Mortem omnes lateribus! - Der Tod kommt von allen Seiten!
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Corporal Kiwi

Junior Member

Windows PC
Posts

18

Re: No videos available after update

Wed Apr 01, 2020 6:49 pm
Videos are working, you should have version 5.2.1b
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Decker

Veteran

Windows PC
Posts

1282

Re: No videos available after update

Wed Apr 01, 2020 7:26 pm
And still no word from anyone in any position to answer as to what the hell happened, pretty typical to be honest.
Turns out I wasn't just old and grumpy - I was right to be p!ssed right off!
Dog Tag: f8f16c
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Ferret

MVP

Google Play (Android)
Posts

429

Location

United Kingdom

Re: No videos available after update

Fri Apr 03, 2020 1:05 am
A partial explainer.

The video's are not generally served by gameloft but by ad providers (who are generally regionalised), so the lack of adverts is not always so much a game thing as an ad provider issue.

For instance in France last week the biggest cloud host in Europe went down (and third biggest in the world), and with it everything they had under them (which included streaming servers, ad servers etc). result, no ads in France.

If people get ad problems would really help to know which country they are in, or which regional server they are on as that can help get to the root of things. (or at least identify if its a regional issue)