[New] Bug report topic

Skrag 'n' fragger back to its fully upgraded state.
It's all that matters for me. 
Thanks GL for the fix.

 I was playing the game and it crashed and on restart it assigned me a new dogtag and started me out on Level 1, but I was on Lvl 73 in my game. And so i reset the game and tried opening the game again but it gets stuck every time before even entering the game saying error "glnc_2502_401" and my dog tag is b1ef5hf..

 I've contacted GL care but no response yet. Felow players like Louis greco/Pilijoe1/Ekualizador are experiencing the same issue.

Mr.Daniel, players mentioned above including me, need assistance on the same issue, please do reply as soon as possible. We've tried the usual remedies like resetting the game or re-installing the game but nothing worked so far, so we need assistance from your side to solve the issue.
. 

Location: Starting up

Problem: Connection Error

DogTag: b1ef5hf

Device: Windows 10 PC

Game Version: 4.9.0.10

Thought someone may want to know that the (very annoying) random strip ads are now covering content and buttons that we need to use in the game.

And again - see attached screen dump. Dfficult / impossible to press the "Battle Log" button when there is a strip advertisement covering the button entirely. Have to restart the game when this occurs.

The bug is simple: Don't cover buittons or Gameplay with advertisements that I can't move out of the way.

Seriously, I do not mind advertisements at all in SF, I respect that advertising revenue funds the SF product/juggernaut  - but - I do prefer:
a. that advertisements do not impede game play
b. that if I participate in ads I get some small reward
   (e.g. small qty of rubies or watch 10 get a prize, etc)

Note here that a. (above) is getting slightly worse, but, b. (above) has been well in balance and is improving - in trecent times - in my opinion.

Mephitic Hunter is experiencing same issue as Splish 'N' Splasher; firing two shots per click.

For past 2 weeks the ad Bingo Blitz fails to close properly causing me to quit the game and restart.  At the same time loading of ads locks up and again causing me to quit the game and restart. GL acknowledges this issue but they won't pull the ad. Why can't the ad be pulled until it is fixed?

f2hdfc9c
PC/Win 10

Even though I have internet connection , It says there is a internet problem 
error code : glnc_2502_401_
And I am missing the event as a result

1. Arena Jump button sticks and you die because you can't get away. This had been better for a while, but it's now back again.
2. Arena scoring makes absolutely no sense when you spend rubies to get "2X". Sometimes you are awarded a point when you're shot at position #19; and other times nothing at position #8 or #9. Haven't been awarded more than 40 points at position #1, no matter how many guys I kill, or how many times I jump, or how many buffs I use. In the recent past, I would be awarded as many as 60 points for a win with lots of kills.
3. Ads continue to stick.

I'm using windows 10

Daniel,
I did ask a couple of times during live chat, but you were busy I get it, but...
what is going on with buying Ruby Packages? it has been down with no packs available for a couple of days now.
Considering you have the Sheriff gear on a time limited sale offer, surely it would be in your interest to fix the issue so that people can actually buy Rubies?
I need to upgrade my war room badge/flag, but can't without more rubies... so looks like I will lose another war as I have no rubies so I can't upgrade flag, so can't get more orbs.
Can you check out the issue asap please!

I have to agree, this is not a rare occurrence at all. It happens when players (cheaters) hide their accounts in order to avoid revenges. When you go to revenge them, it will say no squad mates or drones equipped. It will show them as not having any trophies, at not having obtained any levels, and etc. Then if you go ahead and battle them, you will see this ghost like avatar in the second room and you will receive only one trophy for the win. If you go back and click on them again later, voila!, there they are!

[Diana Gameloft]

@ Dave R

Can I have your dogtag please so we can look at what is going on?