User avatar

Mohammed Fade1

Junior Member

Google Play (Android)
Posts

3

Re: [New] Bug report topic

Sat Nov 10, 2018 12:50 pm
darwindesign wrote:
Mohammed Fade1 wrote:
...I am trying since three days to contact with you to buy the battle pass but keep giving me this picture on this link...

First of all please do not cross post.

Second, to take care of your issue you must submit a support ticket. In the game on the main landing screen open the menu on the left (the three lines), click settings (gear icon), help, and then customer care. That will then take you out of the game to a web site where you will then click "I didn't find an answer to my question", then click "contact us". Once you do that they should send you a confermation email. Reply back to that email with the same information you submitted the first time. Then wait for further contact. Do not submit additional tickets as that will delay their responce. Alternatively you can call them on the phone.


 

Hi

I have implemented all the steps you mentioned

But there is no reply to the email 3 days ago and there is no reply !!
Note that there are no more than two days after the offer ends  :(

Ticket number: 17106546
Dog number: e883c118

Thank you for your dear reply
User avatar

darwindesign

Tier 7 Squad Mate Sharpshooter

Windows PC
Posts

4782

Re: [New] Bug report topic

Sat Nov 10, 2018 5:25 pm
Mohammed Fade1 wrote:
...But there is no reply to the email 3 days ago and there is no reply !!
Note that there are no more than two days after the offer ends  :( ...

The only way to get ahold of them faster is to call them on the phone. If you click on the link below and then scroll to the bottom of that page you should find a small bit of text that says [phone support]. If you click on that if will show you the various regional numbers for support.

https://support.gameloft.com/contactus? ... verify=yes
One foot out the door.
no avatar

SnipeyMcSniperFace

Senior Member

Google Play (Android)
Posts

425

Re: [New] Bug report topic

Sun Nov 11, 2018 10:38 pm
See the attached screenshot shot.

The placement of the advertising blocks the user's ability to press the first two purchase buttons.

I would suggest that since this obstruction impacts the player's ability to provide Gameloft with revenue that it may want to be looked at as a priority.

Hope this helps.
Attachments
Screenshot_20181112-063356.jpg
Purchase button s blocked.
Screenshot_20181112-063356.jpg (248.62 KiB) Viewed 316 times
SF user: SnipeyMcSniperFace Id: (was) a78d2d5 (now) a78d2d5b Platform: Android
  1. ​Been playing SF every day since Nov 2016.
  2. I don't work for Gameloft - I'm their customer.
  3. Sometimes I find it annoying when SF changes.
  4. I'm not on Facebook. I value privacy therefore no Facebook - ever.
  5. I won't send you a selfie of me dressed in latex as a SF character like Val or Daisy, etc. (no matter how cute it would be!)
no avatar

Sparky83

Senior Member

Windows PC
Posts

243

Re: [New] Bug report topic

Tue Nov 13, 2018 11:02 pm
Ghost drones have returned to the PVP matches... and im not talking about the Wraiths...

example... attacked a base that showed 2 grey drones a basic 6* protector and the rest of the slots were just filled up with regular 5* sm's... took out both the grey drones within the first 10 seconds of the base attack since they both showed up upon the start of the base attack.. was working on the rest of the base when suddenly i get the "ohh you better attack this drone" slomo thing... but no drone outline was there... just the red warning labels showing the drone logo with arrow... unlike the old ghost drone issue though i was able to fire into the "air" and watched the life meter drop... dunno if itll be the same way next time... but was the first time ive had the ghost drone in a couple updates...
User avatar

Ragnarokk

Senior Member

Google Play (Android)
Posts

453

Re: [New] Bug report topic

Wed Nov 14, 2018 3:46 pm
This has been happening for quite a while now.. don't know what triggers it though.
In the middle of putting squads for spec ops> set 3 squads in place> went for the 4th one and selected it> and voila ..the previous squads disappeared and the screen shows this msg. Choosing squad for spec ops is already a drag because of scrolling that seems endless and this thing makes it even more annoying.
Attachments
Screenshot_20181112-023736-01.jpeg
Screenshot_20181112-023736-01.jpeg (294.17 KiB) Viewed 240 times
"Fire and Blood" - GoT
DogTag: a9gfee98
no avatar

SnipeyMcSniperFace

Senior Member

Google Play (Android)
Posts

425

Re: [New] Bug report topic

Wed Nov 14, 2018 9:47 pm
PART 1 OF 2

DESCRIPTION OF FAULT
Jackpot (rare) boost card does not do what it says it does.

LOCATION
PvP and Clan Domination skirmishes

DETAILS
See attached screenshot on this message and the other screen shot in the next message in this thread (named PART 2 OF 2).

The description says "Double the rewards and trophies".
The result is only ever a double of the trophies and the gold (as applicable).
There is *not* a double of the rewards (rubies, weapons parts, XP,  XP cards, league bonus, etc).

PLATFORM
Android - see below for customer details
Attachments
Screenshot_20181114-213945.jpg
Screenshot_20181114-213945.jpg (159.74 KiB) Viewed 231 times
SF user: SnipeyMcSniperFace Id: (was) a78d2d5 (now) a78d2d5b Platform: Android
  1. ​Been playing SF every day since Nov 2016.
  2. I don't work for Gameloft - I'm their customer.
  3. Sometimes I find it annoying when SF changes.
  4. I'm not on Facebook. I value privacy therefore no Facebook - ever.
  5. I won't send you a selfie of me dressed in latex as a SF character like Val or Daisy, etc. (no matter how cute it would be!)
no avatar

SnipeyMcSniperFace

Senior Member

Google Play (Android)
Posts

425

Re: [New] Bug report topic

Wed Nov 14, 2018 9:48 pm
PART 2 OF 2
Attachments
Screenshot_20181115-061419.jpg
Screenshot_20181115-061419.jpg (191.61 KiB) Viewed 226 times
SF user: SnipeyMcSniperFace Id: (was) a78d2d5 (now) a78d2d5b Platform: Android
  1. ​Been playing SF every day since Nov 2016.
  2. I don't work for Gameloft - I'm their customer.
  3. Sometimes I find it annoying when SF changes.
  4. I'm not on Facebook. I value privacy therefore no Facebook - ever.
  5. I won't send you a selfie of me dressed in latex as a SF character like Val or Daisy, etc. (no matter how cute it would be!)
User avatar

Dicky

Veteran

Windows PC
Posts

614

Re: [New] Bug report topic

Thu Nov 15, 2018 8:45 am
PvP 1st room, kill eveything except this blaster. Cannot touch it at all until counter run out but stay at 0
Attachments
SF_bug68.png
SF_bug68.png (565.41 KiB) Viewed 210 times
User avatar

Ragnarokk

Senior Member

Google Play (Android)
Posts

453

Re: [New] Bug report topic

Thu Nov 15, 2018 3:30 pm
Sleeping gas is not working in pvp. Was using it for victory day of Barrelled Barrage .. but the squads were still present during the base attack. I thought maybe it was a one time thing..but it happened all three times i equipped sleeping gas.
"Fire and Blood" - GoT
DogTag: a9gfee98
User avatar

darwindesign

Tier 7 Squad Mate Sharpshooter

Windows PC
Posts

4782

Re: [New] Bug report topic

Thu Nov 15, 2018 5:45 pm
Ragnarokk wrote:
Sleeping gas is not working in pvp. Was using it for victory day of Barrelled Barrage .. but the squads were still present during the base attack. I thought maybe it was a one time thing..but it happened all three times i equipped sleeping gas.

Once you equip the sleeping gas wait for a second or two before hitting 'fight' and I think you will probably find that issue goes away.
One foot out the door.