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Gervasius

Junior Member

Google Play (Android)
Posts

6

Hacked e mail address

Mon Jan 28, 2019 3:43 pm
Dear friends, I need help. My e mail address is been hacked and I cant log in. Otherwise, the address that is hacked is gmail.com. By trying to enter, I accidentally linked the account with the e-mail address of my brother who is Microsoft and whose account is in the 207. Now I can no longer use my account in realm 200 and I need help to regain my account in realm 200?

Kind regards.
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Gervasius

Junior Member

Google Play (Android)
Posts

6

Re: Hacked e mail address

Tue Jan 29, 2019 12:54 am
Dear Gameloft Player,Thank you for contacting Gameloft Customer Care. We are sorry to hear that you've had an issue and we aim to resolve your problem quickly.This automated response confirms that we have received your message.
Your ticket ID is 17626778. Please keep and refer to this ticket ID in any follow-up emails on this subject.While our Customer Care specialists are reviewing your issue, you can communicate with our staff and with fellow players on our official game forums: http://forum.gameloft.com/.You can also find helpful tips and up-to-date information about our games in our FAQ: http://support.gameloft.com/?lang=enWe will get back to you as quickly as possible.Best regards,
Gameloft Customer Care

Please help.
User avatar

Gabriel from Gameloft

Community Manager

Windows Phone
Posts

820

Hacked e mail address

Tue Jan 29, 2019 8:52 am
Hi Gervasius, thank you for sharing your ticket id here. Our team will look into your ticket as soon as possible :)