no avatar

Ivana from Gameloft

Community Manager

Posts

434

Keep Your Account Safe!

Thu Oct 05, 2017 3:52 pm
This article aims to protect our loyal players and help them understand the risks of account trading.
 
REMEMBER! The buyer is always on the losing side and most of the account trading cases end up with the account buyer being scammed by the seller, making an unfair profit at the buyer’s expense!
 
Below you can find examples and important information about account trading, account security and scamming.
 
Consequences of buying an account
First and foremost, we would like to remind players that selling and buying an account in March of Empires is strictly forbidden by our Terms of Use and it will result in a permanent ban of the account.
 
Understanding account security
Our account security is based on hidden player credentials, which are linked to your signup information when you first start playing the game. Knowledge of these credentials and the data collected in our tracking system help us identify players and track all their game account history.
 
The same hidden credentials are also tied to the player’s social account ID (Game Center ID (IOS), GooglePlay Games ID (Android), MSN ID (Windows and Windows Phone)). Once linked to your game account they can be used afterwards to transfer your game progress to a new device, for example, or just to restore your progress on the same device.
 
So if you buy an account and encounter an issue that requires Customer Care assistance (e.g. signing in the game or restoring progress), it will be impossible for us to verify the original owner. In this case, we will have no choice but to ban the account in order to prevent any further fraud.
 
How scamming works
EXAMPLE 1:
A player buys an account from a seller.
The seller provides the wrong signup information to the buyer.
After the sale is complete, the seller submits a ticket to our Customer Care team with the correct signup information.
Our support team recovers the account for the seller, as the correct signup information was provided.
Conclusion: The buyer has no way of proving ownership of the account and is cheated out of his money.

EXAMPLE 2:
The seller sells an account to multiple buyers and provides everyone with the correct signup information.
Each buyer tries to recover the account through Customer Care, providing the correct signup information.
Customer Care bans the account, since multiple people know the signup details and the account is flagged as compromised.
Conclusion: Multiple buyers are cheated out of their money.

Important! Do not share your username and password with anyone. There are many cases in which players shared their credentials with other people which inevitably compromised their accounts.