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Junior Member



My game is crashing

Sat Aug 15, 2015 1:30 pm
Dear Sir/Madam,

I can't login to my account, when the loading bar is finished, the game is crashed, i get back to the home screen. (with iPhone 4s device)

One more time, i try to setup a new game with new account (on iPhone 4S) , it's working. But when i sync with the old profile (lv 7x), the game is crashed after the loading bar is finished. 

I try to use another device (iPad Air) and network but still has problem.

I already contacted supporter, but the problem has not been solved

My siegelfall's id is SuCuBu and my ticket is
10392800. You can check it.

Please help me! Thank you so much.
User avatar

AlexYs FromGameloft

Community Manager



Re: My game is crashing

Wed Aug 19, 2015 3:38 am
Hello SuCuBu, I'm really sorry to hear about the inconvenience you've experienced with the game. I've looked for your ticket in the customer care database and I was pleasantly surprised to see that your matter has been addressed with the release of the recent iOS update. Just to be sure, can you please also confirm in here that the issue has been fixed on your end? Thank you.