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Apple (iOS)




How to Contact Customer Care

Thu Apr 23, 2020 7:17 pm
Contact Customer Care to get a Ticket ID
  • In the game: Click on Options/Settings (the gear symbol in the top-right corner of the main screen), then click on Customer Care
  • On the resulting web page: While scrolling down, check whether your issue is already known. At the bottom, click on "I didn't find an answer to my question", click on "Contact Us".
  • Fill in the form (only a summary, you will provide details and screenshots/videos later) and submit it.
  • Wait for the automated reply (this contains the ticket ID). Check your spam/junk folder if it doesn't appear within minutes.
  • Reply to the automated email; now provide details, screenshots and/or links to videos.
  • Reply to every email an agent sends you until the issue is resolved.
  • Ask for status updates if you do not get a reply within 48-72 hours.
Do NOT submit multiple tickets on the same issue.
If you do not get a response after 72 hours/3 days, post your ticket ID in this thread:

If you cannot submit a form from the in-game link use these, depending on your platform:
Android: https://support.gameloft.com/contactus? ... verify=yes
IOS: https://support.gameloft.com/contactus? ... verify=yes
Windows: https://support.gameloft.com/contactus? ... verify=yes
Windows Phone: https://support.gameloft.com/contactus? ... verify=yes
Contact Customer Care to get a ticket ID: viewtopic.php?f=1908&t=699439
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Playing A8 since Feb 22, 2016. Own 269 vehicles. Total Play Time: 84d 16h. The FLU ate my other stats.
Support Info: IOS, Player ID 6hde | Signature Update: Aug 11, 2020
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