How to Contact Customer Care

Thu Apr 23, 2020 7:17 pm

Contact Customer Care to get a Ticket ID

In the game: Click on Options/Settings (the gear symbol in the top-right corner of the main screen), then click on Customer Care
On the resulting web page: While scrolling down, check whether your issue is already known. At the bottom, click on "I didn't find an answer to my question", click on "Contact Us".
Fill in the form (only a summary, you will provide details and screenshots/videos later) and submit it.
Wait for the automated reply (this contains the ticket ID). Check your spam/junk folder if it doesn't appear within minutes.
Reply to the automated email; now provide details, screenshots and/or links to videos.
Reply to every email an agent sends you until the issue is resolved.
Ask for status updates if you do not get a reply within 48-72 hours.

Do NOT submit multiple tickets on the same issue.
If you do not get a response after 72 hours/3 days, post your ticket ID in this thread:
viewtopic.php?f=1908&t=222838

If you cannot submit a form from the in-game link use these, depending on your platform:
Android: https://support.gameloft.com/contactus? ... verify=yes
IOS: https://support.gameloft.com/contactus? ... verify=yes
Windows: https://support.gameloft.com/contactus? ... verify=yes
Windows Phone: https://support.gameloft.com/contactus? ... verify=yes