Dear Viliu, Thank you for the provided information. I have analyzed the details of your case, and it appears to be beyond my capacity as a Customer Care Agent. Thus, I have forwarded all the relevant details to our technical department. It may take some time for them to investigate the issue and come up with a proper solution, but on my side, I will certainly follow up on the escalation throughout its progress and I will get back to you as soon as possible. I appreciate your understanding. Best regards,
This is the reply i got for my ticket. They are usless, they dont want to speak with you , they dont care about you , i feel like their atitude is "THOUGH LUCK , GET OVER WITH IT , IF YOU ARE **** ENOUGH TO PAY THAT IS YOUR PROBLEM"