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AzaRich_ua

Junior Member

Apple (iOS)
Posts

23

HELP ME PLEASE

Hi, I've bought new iPad mini 5, restored back-up from my previous device iPad mini 4 (using for playing during 4 years), launched the A8 and see that I have -1.9M credits instead of 1.6M !!! What a crazy bug I got! 19k tokens are shown correctly, all 237 cars are here, all upgrades are here, DC, TK, ET, everything is fine except minus credits! How that issue can be fixed?
Already contacted CC
ticket ID 18533755
player ID 558g

BTW there is no Apple iPad mini 5 in model drop down when I sent a message to CC. It was announced March 18, 2019!!! 4 months ago!!!

I could buy nothing, accelleration, tuning kit, upgrade cars, car parts....

HELP ME PLEASE
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User avatar

Sayaneechan

Veteran

Apple (iOS)
Posts

4592

Re: Credits are shown with

Tue Jul 02, 2019 9:39 am
This is a common issue for people reinstalling the game on other devices. You can find other threads about this. The only thing you can do is to contact CC, explain the problem and wait for a response.
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Viziharkaly

Junior Member

Apple TV (iOS)
Posts

5

Re: Credits are shown with

Tue Jul 02, 2019 10:56 am
You need to report this in this forum or using the ingame form?
(Sorry for the silly question, but before i can follow the "how to report an issue" thread's steps to report an issue, I need to post 3 times...)
User avatar

audiorapture

MVP

Apple (iOS)
Posts

4244

Location

IOS

Re: Credits are shown with

Tue Jul 02, 2019 1:01 pm
Use the in-game form to report.
IOS friending requires Facebook, send me a private message to link up
The FLU ate my stats.
Support Info: IOS, Player ID 6hde | Signature Update: May 29, 2019
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AzaRich_ua

Junior Member

Apple (iOS)
Posts

23

Re: Credits are shown with

Tue Jul 02, 2019 1:52 pm
Already contacted... nothing in mailbox... what to do next? waiting few weeks on their response? I could not use any actions related to credits(((
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AzaRich_ua

Junior Member

Apple (iOS)
Posts

23

Re: Credits are shown with

Wed Jul 03, 2019 10:40 am
New day, nothing changes, no response from CC. Each day I'm losing minimum 100k credits... Why CC didn't do their job?
User avatar

audiorapture

MVP

Apple (iOS)
Posts

4244

Location

IOS

Re: Credits are shown with

Wed Jul 03, 2019 1:27 pm
If CC doesn't respond within a week post in the "no answer" thread in Bugs and Tech Issues.
IOS friending requires Facebook, send me a private message to link up
The FLU ate my stats.
Support Info: IOS, Player ID 6hde | Signature Update: May 29, 2019
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AzaRich_ua

Junior Member

Apple (iOS)
Posts

23

Re: Credits are shown with

Wed Jul 03, 2019 2:05 pm
Thanks!
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Andrei FromGameloft

Community Manager

Windows PC
Posts

15

Hello AzaRich_ua, I sent a reminder to the Customer Care team, so an agent will get back to you soon.

It usually takes between 3 to 7 business days for an agent to get back to you, depending on the number of ongoing tickets at a given time.

Thank you,
Andrei
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AzaRich_ua

Junior Member

Apple (iOS)
Posts

23

Re: Credits are shown with

Thu Jul 04, 2019 12:40 pm
Hi Andrei, I understand about the queue of tickets, but my case is quite urgent and important for me... I could not use my credits at all!!! I could not buy TK, acceleration, car parts, etc. Each day I'm losing around 100k-150k credits due to that "minus" sign.