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no avatar

quailstorm

Veteran

Windows PC
Posts

1145

Re: Banned: what should I do?

Mon Apr 09, 2018 8:49 am
Your device got flagged as a cheating device and your account is lost forever. You are only wasting your time negotiating with CC, but you can always find it out yourself.
After you got unbanned for the first time, you should have reinstalled your device, change device ID if android, otherwise you get this trouble.
You cannot prove your innocence to CC.

Also, any account you'd log in on your device without changing IDs will automatically get banned!!!! so beware
A quick ban after unban is usually a flagged device.
no avatar

Stanley9026

Junior Member

Google Play (Android)
Posts

3

Re: Banned: what should I do?

Wed Apr 11, 2018 4:43 am
I was banned and mybticket id wont work
stanleyoffiah72@gmail.com
Ticket ID: 15603243
no avatar

EricBaez

Junior Member

Windows PC
Posts

1

Re: Banned: what should I do?

Fri Apr 13, 2018 4:22 pm
Hi, I was banned for uninstalling the game on one of my devices, because I no longer used it to play, and I had time without opening the game on that device
no avatar

Schalkerke

Junior Member

Apple (iOS)
Posts

2

Re: Banned: what should I do?

Tue Apr 17, 2018 11:55 am
Hi,

Where can I get that ticket?
Can't find it...

Got banned when the app become slower and gave some troubles...

THX!
User avatar

'rez

Expert Racer

Apple (iOS)
Posts

17727

Location

UK

Re: Banned: what should I do?

Wed Apr 25, 2018 12:10 pm
Schalkerke wrote:
Hi,

Where can I get that ticket?
Can't find it...

Got banned when the app become slower and gave some troubles...

THX!

follow the instructions in the first post of this thread and contact support
no avatar

puredemon67

Junior Member

Windows PC
Posts

1

Re: Banned: what should I do?

Sun May 20, 2018 5:53 am
i was banned for a good reason i used to **** the game hard a long time ago but i havent played my old account in ages and havent cheated since but now that im banned i cant do anything even though i changed and im done cheating......the customer care has no where for me to write a complaint what do i do....HELP
User avatar

'rez

Expert Racer

Apple (iOS)
Posts

17727

Location

UK

Re: Banned: what should I do?

Sun May 20, 2018 8:57 am
puredemon67 wrote:
i was banned for a good reason i used to **** the game hard a long time ago but i havent played my old account in ages and havent cheated since but now that im banned i cant do anything even though i changed and im done cheating......the customer care has no where for me to write a complaint what do i do....HELP

you cheated (hard), you got caught, you got banned. what's there to complain about?
no avatar

dhyey.pujara

Junior Member

Google Play (Android)
Posts

1

Ticket ID problem

Sat May 26, 2018 5:11 pm
I was banned for no apparent reason and then when I went on the cc page and they said to get a ticket id. How do I get a ticket id.
no avatar

Veldhuis94

Junior Member

Windows PC
Posts

1

Re: Banned: what should I do?

Sun May 27, 2018 3:44 pm
Hi,

I was banned from my game for literally no reason. In fact, I didn't play the game for months, and then returned only to find out I was banned. It just happened, I didn't do anything wrong, I got the game from the Windows store, I never play online... I got banned for literally no reason.

And your support page seems to be either empty or not working.
I'd really like to start playing again but I highly doubt I'll get anywhere through normal means, so I'll just post this here.
I hope someone can help me.

Sincerely,
Veldhuis94
no avatar

Tarun_chakitha

Junior Member

Windows PC
Posts

10

Re: Banned: what should I do?

Thu May 31, 2018 12:43 pm
How much time should I wait  get unbanned!!!
No specialist replies me !! What should I do!!