Have you encountered an issue with the game or with your account? Let us know here.
no avatar

Toyeboy89

Junior Member

Apple (iOS)
Posts

2

I have this same problem on my iPhone 7. I can't connect to anything that requires a purchase such as tokens and prokit upgrades.  My user ID is lance1989likesturtles
User avatar

audiorapture

MVP

Apple (iOS)
Posts

5787

Location

IOS

@Toyeboy89 - please restart the game, then your device. If that doesn't help please contact Customer Care.
Contact Customer Care to get a ticket ID: viewtopic.php?f=1908&t=699439
IOS friending requires Facebook, send me a private message to link up
Playing A8 since Feb 22, 2016. Own 262 vehicles. Total Play Time: 82d 9h. The FLU ate my other stats.
Support Info: IOS, Player ID 6hde | Signature Update: Apr 16, 2020
"Blogging is not writing. It's graffiti with punctuation."
no avatar

Toyeboy89

Junior Member

Apple (iOS)
Posts

2

I have done everything contacted customer support yesterday.
no avatar

x_con

Member

Windows PC
Posts

55

I'm trying to buy a Token pack via MS store but I keep getting the followin message:

"We’re having trouble processing your payment and we’d like to get it sorted out.
ykgGys87802pXoqH.51.2.1.21.8
2019/07/04 - 16:10:50 UTC"

Is there a way to make a direct payment (PayPal or CreditCard)?
no avatar

kevinthecook

Junior Member

Apple TV (iOS)
Posts

5

same here
User avatar

audiorapture

MVP

Apple (iOS)
Posts

5787

Location

IOS

@kevin: Please contact Customer Care, I am not aware of a wider-spread issue with in-app purchases on IOS.
Contact Customer Care to get a ticket ID: viewtopic.php?f=1908&t=699439
IOS friending requires Facebook, send me a private message to link up
Playing A8 since Feb 22, 2016. Own 262 vehicles. Total Play Time: 82d 9h. The FLU ate my other stats.
Support Info: IOS, Player ID 6hde | Signature Update: Apr 16, 2020
"Blogging is not writing. It's graffiti with punctuation."
no avatar

IgorSokoloski

Junior Member

Apple (iOS)
Posts

10

I have this issue since 30.09.2019, the day when the Pontiac solstice r&d was restored for reported problem of disappearing.
player ID : 8c62139
=12.923999786376953pxPlatform: iOS on iPhone 6
What works : multi player, events (playing and reclaming gains), R&D, career mode, daily tasks
What doesn't : all buttons with tokens are greyed (as refill buttons, Pro boxes, ...), no token / credit pack available, can’t open/merge boxes and cards, can’t upgrade currently running r&d’s for Pontiac solstice and rimac c two - can’t progress properly and time is running...
Tried to contact GL customer care thru the game. Redirected to the support site but can’t login due to some **** recaptcha error, access only thru mobile and no access for me at the moment thru pc.

Anyone on the forum can help on this issue?
Regards
User avatar

Ima Tankk

Senior Member

Apple (iOS)
Posts

227

I have had the same issue for just as long, CC say they are looking to fix it, Pepper says they can’t duplicate the issue so are requesting a video, cannot understand why it affects random players, Looking like I am being pushed out of the game after 5 years, no fix= no fun
221 vehicles
Maxed 16 - Pro 6 - Max/Pro 151 - Stock, festival cars
no avatar

CuboidalPoem2

Junior Member

Windows PC
Posts

1

Andre_Cliffe wrote:
Hello,since the last update problem with grey buttons in game,tokens etc ,takes about 5 restarts ,to get the game going.
pc windows 10
player id: 5534
Thank you.
 

Same problem since last update, game crashes, unable to purchase cars, unable to play ads, having to restart at least 3 times to play games because of no Data Retrieval, very frustrating.
Windows 10
player Name: CuboidalPoem2
no avatar

CacaYem

Junior Member

Windows PC
Posts

2

Nem frissít az én játékom sem.