Have you encountered an issue with the game or with your account? Let us know here.
User avatar

Mina_FromGameloft

Community Manager

Posts

413

Re: [EVERY PLATFORM] Recent issues status

Tue Oct 23, 2018 10:28 am
- Quick Restart [DISABLED]
 
The Quick restart was triggering some issues with bikes stunts & the AI. The function has been disabled.

- VIP bonus not being added

The issue is present only offline, it will be fixed in the next update. 
Players who have VIP level starting from 3 and who will contact the customer Care should receive the compensation. 


- [WIN] “Best time” accumulated in Season 9 [FIXED]

The issue should be already fixed

- Daily Tasks not completing (“Finish first in events) [DISABLED]

The said task is right now disabled. 

- Quality Checks display bug [To be fixed in the next update]

Currently the QCs from 1st run in a test aren't shown on the counter for the second run during the race - the issue will be fixed in the next update.
User avatar

Mina_FromGameloft

Community Manager

Posts

413

- Daily Tasks not completing (“Finish second in events) [DISABLED]

The said task is right now disabled.
User avatar

Mina_FromGameloft

Community Manager

Posts

413

Halloween Gift not delivered

Players who were not able to claim the Halloween gift should contact the Customer Care to receive the compensation.
User avatar

Mina_FromGameloft

Community Manager

Posts

413

[Win] Lags/Frame Rate Drop

Issues solved with the hotfix. All the affected users should get in touch with the customer care using the in-game button so we can check if they are eliglble for compensation.

[Win] Camera view not working

To be fixed in the next update.
Temporary workaround: hold "C" key a bit longer than usual.

[Android] Stability issues

Fixed with a hotfix.
User avatar

Mina_FromGameloft

Community Manager

Posts

413

[All] Event Score not updating (Snowflurry Festival)

This issue has been fixed and ALL users should receive tokens. Once you restart the game, the tokens should be automatically added to the account, even if you do not see any notification.
User avatar

Mina_FromGameloft

Community Manager

Posts

413

Re: [EVERY PLATFORM] Recent issues status

Mon Jan 21, 2019 12:27 pm
[Moto Blitz - impossible tasks]

Tasks that require performing barrel rolls are removed. Please re-launch the game to have this fix applied.
User avatar

Mina_FromGameloft

Community Manager

Posts

413

Re: [EVERY PLATFORM] Recent issues status

Thu Feb 14, 2019 11:09 am
Quick Restart [DISABLED]

The functionality is disabled until further notice.
User avatar

Mina_FromGameloft

Community Manager

Posts

413

TVR Sagaris SE - car stats change

After the update the stats of the TVR Sagaris SE were affected although only the car rank should have changed. The issue will be fixed soon. All the players that experienced problems with the ongoing R&D due to this problem should contact the Customer Care using the in-game button to receive a compensation.
User avatar

Mina_FromGameloft

Community Manager

Posts

413

[Android] Downloading tracks when offline

The issue is fixed with the newest hotfix
User avatar

Mina_FromGameloft

Community Manager

Posts

413

Error 20008 - while participating in TLEs

The issue is now fixed. If you were affected, please re-launch the game several times to access the multiplayer.