Have you encountered an issue with the game or with your account? Let us know here.
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Mina_FromGameloft

Community Manager

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424

Quick replay: now disabled
Error 6 message when using first key in R&D - suspected repeat of bug when timer hits zero with A8 app running: we have partially fixed the issue. After the Error players will be able to start the race by simply tapping the race button again.
Transaction error 33006 - cannot buy any exclusive deals: fixed for most of the users: will be completely fixed with the next update
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Mina_FromGameloft

Community Manager

Posts

424

Re: [EVERY PLATFORM] Recent issues status

Tue Jul 10, 2018 10:45 am
Server Issues

The issue with not being able to connect with MP and some of the events is currently fixed
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Mina_FromGameloft

Community Manager

Posts

424

Can't claim McLaren X2 Championship Reward

Anyone who have experienced this issue, please get in touch with the Customer Care team and include a screenshot from Hall Of Fame (to get there you need to go to your profile first!)
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Mina_FromGameloft

Community Manager

Posts

424

Re: [EVERY PLATFORM] Recent issues status

Fri Jul 13, 2018 10:27 am
Sbarro GT1 handling - upgrades decrease the performance

The bug is only visual - upgrading the handling does improve the performance
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Mina_FromGameloft

Community Manager

Posts

424

Control Issues on WIN PC

We are investigating the problem, if you encountered this issue, please go to  this thread to answer some questions.
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Mina_FromGameloft

Community Manager

Posts

424

All players who suffered the issue and were unable to progress through the event should have received an automatic compensation by now. If you had this problem, and no compensation has been sent to you, please get in touch with the Customer Care using the in-game button.
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Mina_FromGameloft

Community Manager

Posts

424

The issue has been fixed - all the players who expeirenced this issue should have received in-game compesation.
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Mina_FromGameloft

Community Manager

Posts

424

[WIN] Game Crashing

Thu Aug 23, 2018 12:20 pm
If your game is crashing at the start, please try these steps:
1. Remove credential (Control Panel\User Accounts\Credential Manager)
2. Reinstall game & login social account to get cloud data.
Attachments
Credential Manager.png
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Mina_FromGameloft

Community Manager

Posts

424

Back to school event

The amount of trophies needed to claim the final prize was reduced from 15 to 14.
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Mina_FromGameloft

Community Manager

Posts

424

Re: [EVERY PLATFORM] Recent issues status

Wed Oct 10, 2018 10:09 am
Volkswagen XL Sport Concept Missing in Asphalt 9

In case you have not received the car, please contact the Customer Care so they can solve the issue.