Have you encountered an issue with the game or with your account? Let us know here.
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Mina_FromGameloft

Community Manager

Posts

424

“Wrongfully” banned players
We have investigated the issue of players who were complaining about being wrongfully banned. The actions we have taken in the last days affected only the players that have been found cheating/exploiting Asphalt 8.
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Mina_FromGameloft

Community Manager

Posts

424

Dubai Reverse Cup - incorrect rewards

The issue of the incorrect rewards affected only the players who did not participate any longer in the Dubai Revers cup after the settings of the event were fixed.

If you were affected, please get in touch with the Customer Care Team using the in-game button in order to receive the missing rewards. Moreover, all the players who had issues with this TLE should receive a small compensation
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Mina_FromGameloft

Community Manager

Posts

424

Re: [EVERY PLATFORM] Recent issues status

Thu Apr 12, 2018 10:06 am
Replay Race issue

We will disable the new functionality which allows user to re-start the race without seeing the loading screen.
And will activate it with the next update release once the mentioned problems are properly addressed.
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Mina_FromGameloft

Community Manager

Posts

424

Re: [EVERY PLATFORM] Recent issues status

Fri Apr 13, 2018 12:05 pm
Mastery does not work on Windows Mobile

Vehicle selection screen is unusable with a gamepad: controller does not work on the vehicle selection menu.

Fixed in the hotfix. (for Windows PC).

Windows Phone : will be fixed in the hotfix.

Players wrongfully put on a **** Board

Fixed.

Bike Season 4.2 Race 16, 2nd Mission not working

We’ve applied the server-side fix for it. The goals should be adjusted after a couple of app re-starts with online connection enabled.
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Mina_FromGameloft

Community Manager

Posts

424

Re: [EVERY PLATFORM] Recent issues status

Mon May 14, 2018 11:03 am
Windows MP/MPE taking long time to fill

The issue should be fixed by now -  if you still have this problem please leave the comment in the following thread:

viewtopic.php?f=1505&t=623347&start=20
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Mina_FromGameloft

Community Manager

Posts

424

Re: [EVERY PLATFORM] Recent issues status

Mon May 14, 2018 12:45 pm
Max Season 9: Beyond: 2 races that feature the Porsche 718 Boxter S

The issue has been fixed.
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Mina_FromGameloft

Community Manager

Posts

424

Re: [EVERY PLATFORM] Recent issues status

Fri May 18, 2018 10:02 am
Android late start

We have found the root cause of this issue: the team is working on a fix that should be ready for the next update.
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Mina_FromGameloft

Community Manager

Posts

424

Re: [EVERY PLATFORM] Recent issues status

Wed Jun 20, 2018 11:56 am
Transaction error 33006 in Exclusive Deals Section

The issue should be fixed by now, please wait for the market refresh to see the changes.
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Mina_FromGameloft

Community Manager

Posts

424

B-Class Mastery with no names

The issue occours only on certain iPads and will be fixed in the upcoming update.
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Mina_FromGameloft

Community Manager

Posts

424

Fuel Prices

Most of the fuel prices have been reverted to the previous ones.