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Fabien FromGameloft

Community Manager

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1678

Re: [EVERY PLATFORM] Recent issues status

Thu Sep 07, 2017 12:18 pm
Daily Login Bonuses September 2017 (Wrong number of Lucra Blueprint parts)
We were giving out 12 blueprints instead of 35, this has just been fixed.
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Fabien FromGameloft

Community Manager

Posts

1678

Re: [EVERY PLATFORM] Recent issues status

Tue Sep 12, 2017 11:09 am
Elimination bug with Bikes
We are aware some of you reported that the game do not dispaly the correct position (for instance 6/8 instead of 1/8) while you are in the air. We are investigating. 
Edit: issue resolved

Crossing finish line with bikes while in the air
Some said the game gives you a 'fail event' if you cross the finish line while in the air. We are checking.
Edit: issue resolved

Wrong Top Speed
Some cars do not go as fast as they should.
Edit: issue under investigation
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Fabien FromGameloft

Community Manager

Posts

1678

Re: [EVERY PLATFORM] Recent issues status

Thu Sep 21, 2017 10:40 am
Android, crash in the leaderboard of the multipalyer mode
We are aware of the issue and we are trying to solve it.
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Fabien FromGameloft

Community Manager

Posts

1678

Re: [EVERY PLATFORM] Recent issues status

Tue Oct 24, 2017 11:06 am
Loss of car upgrades.
After downloading the Munich update, some of our players lost the upgrades of a few cars (such as the Aventador). We are looking for a solution to this issue. EDIT: The issue has been found. We will compensate affected users. Please check this article to learn more.

Crashes
After downloading the Munich update, some of our players reported that the game crashes in Area 51 and in Munich. We are investigating.
EDIT: Please clear the cache of the game and reinstall it. This will fix the issue.
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Andrei FromGameloft

Retired Community Manager

Windows PC
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15

Multiplayer "Updating Information" and Leaderboard issue.
We are aware of this matter and are looking into it.
Edit: issue now resolved

Controls Issue after updating iOS to 11.1
This problem is being investigated, we suggest changing your steering options to: "Tap to steer" for the time being.
Edit: issue now resolved, no control issue in iOS 11.2
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Fabien FromGameloft

Community Manager

Posts

1678

Bad Physics on Android
Since the release of Update 23, some of you have reported us that the physics is not right in Asphalt 8. We have compared the game code with the other versions of Asphalt (on iOS for instance) and it appears that there is no difference. We are still investigating, your comments are more than welcome in the thread linked below:

viewtopic.php?f=1908&t=568536

Edit: Issue now resolved.
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Andrei FromGameloft

Retired Community Manager

Windows PC
Posts

15

[EVERY PLATFORM] Recent issues status

Mon Jan 22, 2018 12:12 pm
Elite cars not showing as Elite
Some players have reported that their cars are not shown as Elite, despite the fact that they should be.
For the time being, please report this issue here: http://gloft.co/a48d7415 and go to Customer Care for the issue to be handled.

Steering issues on Windows PC
Cars are uncontrollable and veer off to the right/left when trying to steer. The game team is aware of this and investigating.

Cars cannot reach Top Speed
Certain low rank cars cannot reach their Top Speed. This issue is being looked into, in the meantime contact Customer Care for solution.
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Fabien FromGameloft

Community Manager

Posts

1678

Android graphics issue
Some Android players have experienced a decrease in graphics quality and suffered from the disappearance of special effects. We know what has cause this issue, and we are currently fixing it. the fix should be ready tonight or tomorrow. fixed!

Wrong Profile Issue
If you happen to have a strange player profile, or a different progression after the last update (FOB, update 25),  please reinstall the game, relaunch it, and everything will be back to normal.

Edit: Android 'metal' graphics issue is fixed
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Fabien FromGameloft

Community Manager

Posts

1678

Re: [EVERY PLATFORM] Recent issues status

Mon Feb 12, 2018 12:04 pm
Android Bad Physics
The cars where behaving strangely under specific circumstances on Android. It has been fixed!
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Andrei FromGameloft

Retired Community Manager

Windows PC
Posts

15

[EVERY PLATFORM] Recent issues status

Mon Feb 19, 2018 12:59 pm
Server issues
We are experiencing technical difficulties with our online components: Multiplayer, TLE events etc. The game team is aware of these issues and looking for solutions. We're sorry for the inconvenience.
Edit: Servers are okay now.

[Android] Crash at launch
Players have reported crashing issues when launching the game after the Gameloft logo splash screen. The game team is made aware of this and looking for a fix.
Edit: A hotfix has been released and the issues should no longer occur.