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Fabien FromGameloft

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Re: [EVERY PLATFORM] Recent issues status

Fri Jun 23, 2017 10:22 am
Red Cross Issue
We do not know what is causing this issue yet. We think it is due to the Internet connection. Please get in touch with our Customer Care Team; send a screenshot and mention if you have lost anything. We will be able to help you out.

EDIT: If you are frequently affected by this issue, please get in touch with our Customer Care team, we will be able to do something for you. 


Elite Car Self-Tunning
We still need to investigate the accoutns of those that are affected. Please take part in the study group: https://forum.gameloft.com/viewtopic.php?f=1908&t=487156
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Fabien FromGameloft

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R& D Porsche 911 Issue
The team is aware of the issue, please, note that this is actualy a display issue: The QCs you won are counted, but not displayed on the screen. Please, after your race, do not hit 'replay'; instead go back to the R& D main screen to check the correct amount of QCs that you have obtained. 

Elite Car Self-Tunning
Thanks to study group on the forum, the team was able to release a server-side fix, 4 hours ago. The issue should have stopped
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Fabien FromGameloft

Community Manager

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Android "fake update"
In the beginning of July, the game was asking to download additional content that didn't exist. If you pressed "yes" when asked to download it, the game became unplayable. Reinstalling the game fixes the issue.

Crash on Windows
A bug gets the game to crash on the device of numerous users; please read more information here as well as a workaround: https://forum.gameloft.com/viewtopic.php?f=1908&t=518250
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Fabien FromGameloft

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Impala Timer
The timer of this elite car is 2 hours long while it should only be one hour long. It will be fixed in the next update.

Windows Crashes
The issue should not happen anymore; we will soon take measures to help those who were affected.
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Fabien FromGameloft

Community Manager

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1678

Re: [EVERY PLATFORM] Recent issues status

Wed Jul 19, 2017 10:29 am
The leader boards on iOS & Android are not loading
Thanks to your reports, we are now tryign to fix this issue. I will edit this post as soon as it get fixed. 
edit: 1130 UTC Weds - fixed, leader boards are back

RUF cars still appearing in car collection and Seasons 7 & 8
We are aware of the issue, and the Asphalt Team is discussing the best solution for everyone. It will be solved soon.
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Fabien FromGameloft

Community Manager

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1678

Amazon Connection Issues
We are aware of the issue, but we have yet to find the cause. I'll be back with more details as soon as something changes.
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Fabien FromGameloft

Community Manager

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1678

Re: [EVERY PLATFORM] Recent issues status

Mon Jul 31, 2017 11:37 am
Amazon Connection Issues
The issue has been fixed. Thanks for your help & your feedback.

Fix the Elite Cars losing conditions by themselves, without being used. This issue is 10 months old. 
The issue has been fixed! Thanks for your help & your feedback.
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Fabien FromGameloft

Community Manager

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1678

Re: [EVERY PLATFORM] Recent issues status

Tue Aug 08, 2017 11:17 am
Android, data downloading issue
We are aware that some players can't download required files to play on several environments in Asphalt on Android. We know that most of those users are located in South America & India, but the cause of the issue still is unkown.  Hang on tight!
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Fabien FromGameloft

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No more obstacles on the track (Android)
We are aware that since the Bike Update, some Android players do not have obstacles on the tracks. We are investigating.

Edit: At this time we still can't reproduce the issue. If you guys could share videos and the chracteristics of your device on the forum, that would help us  a lot.
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Fabien FromGameloft

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RUF races in seasons 7 & 8 are still here, as well as other ‘Porsche based models’ events.
Career events will be adjusted in the next update (Update 23). All mentions of these cars in Daily tasks will be removed as well. 
 
Impala elite timer still 2 hours, should be 1 hour.
This will be fixed in an upcoming hotfix.
 
Players are reporting that the cars do not behave like they used to on Sector 8 anymore. Example: ‘The cars do not accelerate anymore in Sector 8, the part where you go upside down after looping’.
We are checking this, thanks for the reports!
 
On sector 8, the bikes lands in reverse
This will be fixed in an upcoming hotfix.
 
Players are saying that the Vulcan has been changed, has it been buffed or nerfed? Other cars have been changed too? Players say that cars are now behaving differently in tunnels, especially on exit
No changes were made to the cars behavior. So if you guys wish to share videos or explanations, please do! :)
 
Back flips aren't being registered for some players on iOS
This will be fixed in an upcoming hotfix.

QCs in R&;D are hard to hit; please consider increasing their size of target for the bikes and the same goes with nitro bottles
We are checking this, and we will see if it should be addressed in the next update.
 
New respawn glitch Barcelona Rev jump over ship https://youtu.be/aH4MSFtLAHY
This will be fixed in an upcoming hotfix.
 
In Sector 8, going up and over the big 'ramp' is causing cars and bikes to land awkwardly. Bikes sometimes land facing wrong way. 
Bikes behavior while passing loop ramps in Sector 8 will be adjusted in the hotfix.
 
Vehicle speed has reduced when going up/over:  https://youtu.be/Ao3VVTpCByM
Under investigation!
 
It is Hard to steer when doing wheelie. Occasional shaking.
Occasional shaking occurred only on low-end devices during our tests. Considering the speed bikes are driving on while doing wheelie steering is expected to be harder comparing to usual driving.
 
Bikes’ handling in tunnels needs reviewing, is very sketchy
Will be investigated and adjusted in the next update.
 
Increase the drop rate of bike parts
We won’t increase it, as we feel the balance is fine at this moment. However, drop chances for Bikes parts might be different in the new boxes that could appear in the game in the future.