Have you encountered an issue with the game or with your account? Let us know here.
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Pepper666

Retired Community Manager

Windows PC
Posts

323

Re: [EVERY PLATFORM] Recent issues status

Mon Jul 08, 2019 11:13 am
Update on issues after Showdown update:

- Drop Rates on B prokits are Fixed.
- Amazon Firesticks issues. No breaking function. Currently under Android team investigation.
- Motorcycle tricks can't be performed. Under investigation
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Pepper666

Retired Community Manager

Windows PC
Posts

323

Re: [EVERY PLATFORM] Recent issues status

Wed Jul 10, 2019 10:45 am
Some players are experiencing VIP and resources resets. If that is your case please contact Customer Care so that we can investigate each specific case.
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Pepper666

Retired Community Manager

Windows PC
Posts

323

Re: [EVERY PLATFORM] Recent issues status

Thu Aug 29, 2019 11:41 am
We are aware that some Android users are experiencing server connection problems (Multiplayer mode not working, R&Ds and such)

We are currently investigating this issue and we will hopefully fix it soon ^^
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Pepper666

Retired Community Manager

Windows PC
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323

We are aware of some connection issues happening on all platforms. Is a server problem on our side. It will be fixed soon, hopefully.

Sorry for the inconvenience.
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Pepper666

Retired Community Manager

Windows PC
Posts

323

Hello everyone,

We are aware that there has been some issues with the roll of our latest update. Here is the current state of said issues:

- Connectivity Issues: Can't claim rewards, can't join MP, can't watch ads...
The team is working to get this issue fixed ASAP

- MP rewards not shown correctly

Image


At the end of the last MP season some users experienced this DISPLAY issue. No rewards seemed to be received but they were correctly added to each user's profile.

On our next MP season all users will be experiencing this Display issue. All rewards will be properly delivered to the inventories even when shown incorrectly. We are really sorry for this inconvenience. This issue will be fixed on our next update.


- MP season delayed (Season has started already)

- Festival Coins apper as "-1 /1459"  (This is a display issue only. Your number of coins is correctly accounted for in-game. To fix this issue the client has to be reinstalled)

- Transylvania exploit. (We are currently studying the extent of this bug and we will soon come back with a plan to fix it. Sorry for the incoveniences) 
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Pepper666

Retired Community Manager

Windows PC
Posts

323

Re: [EVERY PLATFORM] Recent issues status

Mon Sep 30, 2019 10:07 am
Hello everyone, We are aware there was an issue with the Pontiac’s R&D over this weekend.

The team has already fixed it on all platforms. No new issues should be expected but the event won't be automatically activated again.


We are currently re-activating the R&D even for all the affected players, (This will take time)

The duration of the event will be extended for those who experienced this issue.
 We are sorry for the hustle. We wish everyone good luck unlocking this ride ;)
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Pepper666

Retired Community Manager

Windows PC
Posts

323

Re: [EVERY PLATFORM] Recent issues status

Fri Nov 22, 2019 10:23 am
Hello everyone,

The team is aware that there have been many server issues on the last two days. We are currently working on it to get it back to normal. We are very sorry for the inconvenience.
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AndreeaFromGameloft

Community Manager

Windows PC
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0

[EVERY PLATFORM] Recent issues status

Thu Dec 19, 2019 11:31 am
Hello everyone.

We are encountering issues with Hotmail(Microsoft) email addresses. Please use a different email, other than Hotmail(Microsoft) when submitting a ticket to Customer Care.

We are sorry for the inconvenience.

Happy Holidays.
''Never one, without the other'' - Greatest story between me and games
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Pepper666

Retired Community Manager

Windows PC
Posts

323

Information on the latest issues after Holiday Update.

- Update delayed:
 As we speak the Update is appearing in the stores of more and more players. If you haven't received it yet, just wait a bit longer. We expect all Google Play Stores to feature the Update as soon as possible. 

- BPs Discounts not activated: This is directly related to the previous point. We do not want to start any discount campaigns before everyone has access to the new Update. This is to avoid issues overall with the performance of the discounts.

- Advent Calendar Rewards missing: We had an issue on our side that we have not encountered before. We hope to be able to compensate all users with their correct rewards very soon.

- Unfair Bannings: We recently started a new anti-cheating method on players inventories to make sure everyone received legitimate Fusion Coins after the update. There were some unexpected false possitives that were due to the Duplicate Inventory bug that took place in February. We are really sorry for the inconveniences this might have caused some of you and we apologize for the mistake.

- Fusion Box 1M credits glitch: This bug will no longer be exploited and the Fusion Box will soon return to the game. All credits gained through this mean will be discounted from your account. Users that explicitly abused this exploit might be subject to a short time ban. 


We hope this is helpful information and that you keep helping us improve the game.