Have you encountered an issue with the game or with your account? Let us know here.
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Fabien FromGameloft

Community Manager

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1678

September 19th
We are aware that the game is sometime crashing on a iOS10, Apple TV. It will be fixed in the next update. In the meantime, try not to update to iOS 10 in order to be able to play normaly. Once the update of Asphalt is released, you can update to iOS 10.
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Fabien FromGameloft

Community Manager

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1678

September 23rd
We are preventing ads to display at a given moment in EDD and RND, this should avoid the issues (Error 3 message appears, streak is lost, invitation is lost, etc) to happen again. This change has been made on Android.
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Fabien FromGameloft

Community Manager

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1678

Re: [EVERY PLATFORM] Recent issues status

Fri Sep 30, 2016 10:13 am
If you already own the Lancer and won it again in the Daily Bonuses, you should have obtained 2800 Credits instead. It's too little of a reward. This was a mistake. Contact our customer care to choose betwen a decal (worth 2100 Tokens) and 35000 Credits.
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'rez

Expert Racer

Apple (iOS)
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17727

Location

UK

Re: [EVERY PLATFORM] Recent issues status

Wed Oct 19, 2016 10:59 am
19 October - current status and advice

Tokens disappearing from account

the dev team is working on a fix for this

Mercedes 45 AMG - Monaco MPE - sent to cheater board if quicker than 1:26.0
this is being investigated

MP Season Tickets from events are lost
if you have 2/2, then win more (e.g. from Heat TLEs, or Daily Task), the total stays at 2/2 instead of increasing to 3/2
it is affecting all platforms. for now, before you claim Heat prizes, use up your MP tickets first.
viewtopic.php?f=1908&t=409646
CC told me a fix is being worked on

Server / Network Error - no inventory, elite cars, EDD, prize claiming
this has now been fixed
you should contact Customer Care if you are still experiencing network problems

MP - Level 85, 86
some players are progressing from level 85 (2630 XP) to level 86 (120 XP), then going back to level 85 again.
this is expected behaviour - it is a temporary fix to prevent players going back to level zero.

Android - game crashes when trying to tune/upgrade cars
I am trying to find out more about this
viewtopic.php?f=1908&t=410088

Lumia - game does not install properly
several players have reported issues. advice is to clear the cache and try reinstalling A8

Refill Videos
this should have returned to all platforms now - for fuel, tokens and MP season tickets
for those without videos, i am trying to find out more information as to why

Banned from the game
there have been a few reports from players receiving bans in the last few days.
if you have been banned, and do not use hacks/tools/cheats, please contact Customer Care.
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Fabien FromGameloft

Community Manager

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1678

Multiplayer Season Rating:
Players saw their rating decrease more than it should have. We are aware of this, it will be addressed soon.

Edit: The issue is now fixed. Any player who has experienced a rating reduction of more then 350, or several rating reductions, after the beginning of season 2, should contact our Customer Care team. Thanks for your understanding.
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Fabien FromGameloft

Community Manager

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1678

Cheaters on Season Leader Boards:
Cheaters will be punished. They will be banned, blocked or they will lose rating.
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Fabien FromGameloft

Community Manager

Posts

1678

Tap to Steer Issue
In the 2016 Winter update, the buttons appear a little after the start of a race. This will be fixed in the upcoming weeks, or as soon as possible.
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Fabien FromGameloft

Community Manager

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1678

Various Items, Upgrades & Rank Loss
It seems that some players are experiencing small loss of various item or rank. We are aware of this issue and we are working on a fix.
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Fabien FromGameloft

Community Manager

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1678

Daily Task Completion Rewards ‘8 tokens’ instead of 20
You can now once again earn 20 tokens for completing all the daily tasks.
 
Harder to find opponent in Multiplayer
We know that some of you have trouble to find opponent. We do not know if that this is an issue and if the entire community is affected yet. However we acknowledge it and we are looking into it.

McLaren Mp4-25 Mastery
The Rank value required by one of the event surpasses the max rank of the car. We will fix it in the next update.

Error 3000x in Championship Mode
We are aware of this issue and we are looking for a solution


Elite Cars Condition Issues
1. The condition bar is low (red), but the Stats are not affected: we are looking into it

2. The Elite Car condition deplete even if the car isn’t used: We haven’t found what causes this issue yet. Despite our explanations (that you can read below), many among you still experience issues. We are still looking into it. 
 “how do we calculate the number of ‘condition bars’ that should be depleted?

The calculation is based on the distance raced with the elite car. It is not based on the number of races.

Secondly, some of you do not see the bar depleting after racing, or some of you see the bar depleting way too much after just one race. Regarding this issue, I have been told that if a player finishes a race and quickly move on to the next one, the depleting animation of the tuning bar might not have time to trigger. Therefore, the racer might think that he is starting a race with a bar which is filled more than it really is.

After his race, this racer might see the depletion of the previous race + the race he has just finished.  
If you quit a race after racing only a few meters, you might not lose a bar. However, sometimes you might lose it as it was just a few meters away from being removed after you finished your previous race.”
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Fabien FromGameloft

Community Manager

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1678

Windows Phone 'Watch Ads for Rewards' Issue
The videos do not work on Windows Phone. This issue will be addressed very soon (probably tomorrow)

McLaren Championship Error 3000x 
The issue has been fixed