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Stach

Senior Member

Windows PC
Posts

168

audiorapture wrote:
@Louis - you need to reply to the bot mail, otherwise Customer Care thinks their standard suggestions fixed the issue.
 I have already sent 4 messagesdown  CC and I have received no answer
 
 
  1. Nie muszę grać, gram, bo chcę.
  2. Play honestly respect your opponent
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Khakoo

Member

Windows PC
Posts

42

Here are incompetent Customer Care list updated:

15856965: Abondoned their tasks.
15934239: Accused that the bug is due to I cheated somehow. They don't show any evidence.
17759352: They can't tell the differernce from 17759358 so they mixed up the ticket and confused.
17759358: NO ANSWER FOR ALMOST 3 MONTHS
17759372: "It is under process" for 3 months and this CC doesn't know (or forget) what I am asking for.
17770802: "It is under technical devision" for 3 months.
17960217: "It is under development devision" for 3 months.
17981485: They can't tell the name of event although I wrote it in the form and "It is under development devision" for 3 months.
     + Although I kept confirm what is the event name, CC NEVER answers and this time CC says 
"development devision doesn't  find any problem. Please confirm". 
                   They are **** in 2 point; 1: They NEVER find the event. 2:How can i ever "confirrm" the event which ended 3 months ago? 
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YLN 4L

Junior Member

Google Play (Android)
Posts

2

Yo tengo billetes de multijugador infinitos y quiero que me arreglen ese bug.
No soy hacker ninguna de eso, no se como pudo pasar eso. 
Mi número de identificador es 18223093
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Kovacs Timea

Junior Member

Windows PC
Posts

5

Hi !I wrote one week ago to CC no answer.
 ticket ID is 18202047
Problem> 
I did not recieve the MP awards only  the EIite ligue kit box and the 75.000 credits. The S class free upgrade and the 1000 tokens are missing. This way I cannot win the Lamborghini Centenario R&D because of the resources that I need. I am at Test 51 before the last lab first AI, remains 1 day. My tuning is 4524 5051 and is not enough without this free S class upgrade, and a want to buy mini kit boxes and proto keys . I did not receive the the Eastes Cup rewards neither, but I see that there was a problem.
User avatar

Stach

Senior Member

Windows PC
Posts

168

Stach
audiorapture @ Louis - musisz odpowiedzieć na pocztę botów, w innym razie Obsługa klienta uważa, że ​​ich standardowe propozycje rozwiązały problem.
 Wysłałem już 4 wiadomości na   CC i nie otrzymałem odpowiedzi.  ID is 18211741, ID is 18191481.

 
  1. Nie muszę grać, gram, bo chcę.
  2. Play honestly respect your opponent
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ylmzTRk

Senior Member

Windows PC
Posts

254

I did not get my Joyride season free S class upgrade. Wrote to CC but no answer.
Ticket ID: 18205439
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Cgandros

Junior Member

Google Play TV (Android)
Posts

7

My previous response:
“I opened Ticket ID 17743744 on Friday February 15th, 2019. Valeria finally responded on March 1st, 2019 (14 days later) clearly ignoring subsequent emails that I had sent with additional concerns prior to her response. She responsed only to ask for my ID (which was already in the original email), so more investigation could be done. I immediately resent my ID along with pictures for proof. I’ve also sent 3 follow up emails since I resent my ID. It is now 19 days later from then and over a month from when I originally opened the ticket. This is beyond ridiculous customer service.”

Now it’s May and no reply? What is going on?
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Mina_FromGameloft

Community Manager

Posts

425

Thanks all, I have sent a reminder to the Customer Care!
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Khakoo

Member

Windows PC
Posts

42

Here are incompetent Customer Care list updated:

15856965: Abondoned their tasks FOR A YEAR.
15934239: Accused that the bug is due to I cheated somehow. They don't show any evidence.
17759352: They can't tell the differernce from 17759358 so they mixed up the ticket and confused.
17759358: NO ANSWER FOR ALMOST 3 MONTHS.
17759372: "It is under process" for 3 months and this CC doesn't know (or forget) what I am asking for.
17770802: "It is under technical devision" for 3 months.
17981485: They can't tell the name of event although I wrote it in the form and "It is under development devision" for 2 months.
     Although I kept confirm what is the event name, CC NEVER answers and this time CC says 
"development devision doesn't  find any problem. Please confirm". 
                  They are **** in 2 point; 1: They NEVER find the event. 2:How can i ever "confirrm" the event which ended 3 months ago? 
                  They claimed that they don't receive the movie I sent altough I sent it 2 months ago.
                  HOW COME THEY COULD EVER SEE IT IS NOT A BUG WITHOUT MOVIE?
                  They asked me to send the movie again so I did send again then they claim that they can't open it.
                  IT IS NOT MY BUSINESS.
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Khakoo

Member

Windows PC
Posts

42

17981485: I sent movie to CC beacause CC told me to. Then CC says he/she can't open it so he/she won't do any further. Would you GAMALOFT teach that NAMELESS CC how to open attached file or fire them for their sabotage.