Have you encountered an issue with the game or with your account? Let us know here.
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Cgandros

Junior Member

Google Play TV (Android)
Posts

9

Ticket ID is 18554375.
My earned licences from completing mastery challenges have also been reset to zero from the 890 that I had earned. They need to be restored.
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Nams Nam

Junior Member

Google Play (Android)
Posts

1

my ticket is 18556837, my vip lv and lienceses mastery was be reset to lv 0
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Khakoo

Member

Windows PC
Posts

45

Here are unanswered tickets list
15856965
15934239
15934239
17759358
17981485
18232269
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driver 3537

Junior Member

Windows PC
Posts

5

It has been 5 days since I replied to the customer care's questions and nothing has happened yet. I want all my cars back. My ticket id is 18514711
User avatar

Dabuttcheekz

Member

Google Play TV (Android)
Posts

66

Location

Yo' moms bedroom

Ticket # 18568411

VIP has been reset to zero, tokens are -19k, fuel tanks gone, mastery licenses gone, can't collect the daily free box.
User avatar

TeoFromGameloft

Community Manager

Apple (iOS)
Posts

1

All of your tickets are being sent further for review 🙂

@vestanpance, the Amazon TV issue is under investigation right now

The VIP issue is as well but that is being investigated on a case by case basis through CC.
User avatar

Dabuttcheekz

Member

Google Play TV (Android)
Posts

66

Location

Yo' moms bedroom

Heard from customer service Tuesday, I responded but haven't heard back and my account is still screwed.

Ticket # 18568411
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AzaRich_ua

Junior Member

Apple (iOS)
Posts

25

Hi, there is no response/feedback on my issue, I've lost 1.5 million credits during two weeks, ticket ID 18533755, player ID 558g.
User avatar

TeoFromGameloft

Community Manager

Apple (iOS)
Posts

1

AzaRich_ua wrote:
Hi, there is no response/feedback on my issue, I've lost 1.5 million credits during two weeks, ticket ID 18533755, player ID 558g.


Hey AzaRich_ua, I sent an e-mail to the CC agent on your case 🙂
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AzaRich_ua

Junior Member

Apple (iOS)
Posts

25

They reset all my credits to 200 000, but I've lost 1.5 million of credits. Who will compensate these credits?