Have you encountered an issue with the game or with your account? Let us know here.
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driver 3537

Junior Member

Windows PC
Posts

5

Re: Lost my cars in asphalt 8

Fri Jun 28, 2019 4:04 pm
after the showdown update one day i went to check my game garage I got shocked because there were only 38 cars but I am 100% sure I had nearly 148 cars in asphalt 8 I have been playing this game for so many years and now all of those efforts are gone. Please give me back all my cars with their right tuning. I also told the costumer care but the have not replied yet. I am very upset now. Please I beg you to give me my cars back. It is a damn 110 cars that I have lost. please please
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Andrei FromGameloft

Community Manager

Windows PC
Posts

15

Hey all, the unanswered tickets have been sent for review.

@driver 3537 - I'm sorry to heart that! The first step is to contact the Customer Care team via the in-game button so an agent can help you out with this issue. ;)

Thanks,
Andrei
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driver 3537

Junior Member

Windows PC
Posts

5

I did it a week ago but have not gotten any reply. My ticket id is: 18514711
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Andrei FromGameloft

Community Manager

Windows PC
Posts

15

Hi driver 3537, an agent got back to you, please check your email. :)
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Kovacs Timea

Junior Member

Windows PC
Posts

5

Hi
I was contacted by ANNA, she says : Our developers were informed about this issue, and it should be fixed by now. BUT nothing happens , my boxes and cards are sill missing .
ticket ID is 18482653.
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driver 3537

Junior Member

Windows PC
Posts

5

Hi driver 3537, an agent got back to you, please check your email. :)

Thank you Yes I have recieved the email and I am waiting.
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AzaRich_ua

Junior Member

Apple (iOS)
Posts

23

I havent received any reply from the Customer Care! I have sent my message some days ago, please help me!!! My ticket number 18533755 and my player ID 558g. I could not use my credits at all, it blocks me to play A8. Please help!
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Andrei FromGameloft

Community Manager

Windows PC
Posts

15

Hi all, the unanswered tickets have been sent for review.

Thank you,
Andrei
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Cgandros

Junior Member

Google Play TV (Android)
Posts

7

My ticket ID is 18554375.

My VIP level randomly reset to level 1 from level 10 and am I losing all of my daily login rewards.
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Cgandros

Junior Member

Google Play TV (Android)
Posts

7

The 200k per day subscription that I recently purchased for $13.99 no longer seems to be active. I need that restored or my money refunded as Gameloft has falling short of delivering what they comitted to give for what I paid.