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ChandanS7

Junior Member

Windows Phone
Posts

4

Hi I've sent mail to costumer care 5 days ago still have not received any response. Please help me. Ticket ID 18281707.
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ChandanS7

Junior Member

Windows Phone
Posts

4

Hi, it's been 5 days still I haven't got any response from costumer care. Please help me. my Ticket ID 18281707 . 
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ChandanS7

Junior Member

Windows Phone
Posts

4

Posted here 4 days ago still no response. Looks like no-one bothered to help. :/
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bubba_joe

Junior Member

Apple (iOS)
Posts

1

[#XDR-93851-744] - ticket  ID 18213733
ticket opened May 2nd or 3rd
i lost all upggrades in my 182 cars, most of them were max out.
First reply may 7th, you want to know the exact day it occurred, then no signs of life.
I send another reply some days ago.

Asphalt 8 was enough hard to play because it crashed about 1 in 3 races, but now without all upgrades? Time to disinstall?

On Fri, 03 May 2019, xxx@xxx.xx wrote:
> Customer Information:
> Entry ID 108323244
> Platform iOS
> Manufacturer Apple
> Model iPad 2
> Game Asphalt 8: Airborne
> Game Version 4.2.0k
> Date when the problem occurred 05/01/2019
> Username / Bubba_joe
> Description Molte auto, forse tutte, massimizzate sono state resettate, il campionato attuale è stato resettato e i potenziamenti acquistati azzerati, ho circa 3 milioni in più. Many, maybe all, maxed cars are now reset, championship is reset and the the levels acquired, i have about 3 millions credits more than before
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muthukrs

Junior Member

Windows PC
Posts

4

It has been more than a week , haven't heard from GL
Ticket#18333371
Ticket#18345281
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Vineet Tiwari

Junior Member

Google Play (Android)
Posts

3

ticket id 18392639
hello i got banned 1 month ago for using a 3rd party app gameloft unbanned me now please unban me from multiplayer also i cant see any players 
i dont want to lose all my progress 
thank u very much
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Andrei FromGameloft

Retired Community Manager

Windows PC
Posts

15

Hello all, I've forwarded the unanswered tickets to the Customer Care team. :)

Thanks,
Andrei
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JCONT

Junior Member

Windows PC
Posts

1

Hi Fabien,

my ticket number is 18443585
I've had problem with my operating system and restored windows. I have lost my game profiles includnig tokens, money, cars.  I have new accoun Asphalt8 game. How to bing back my privious game profile. Can you help me please. Thank you

Regards
User avatar

Old Gumby

Senior Member

Google Play TV (Android)
Posts

199

Busy thread this one
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DenSmor

Junior Member

Google Play (Android)
Posts

4

I did not receive a response from customer service! I sent my message 9 days ago, distinguished Gameloft team, help me. My ticket number is 18407787 (After recovering data from the cloud storage, I cannot receive the "finish line" box)