Have you encountered an issue with the game or with your account? Let us know here.
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robert.toth

Junior Member

Google Play (Android)
Posts

2

robert.toth wrote:
dear Support Team,

My ticket ID: 17034516
I created this ticket about a month ago, and ~two weeks ago I was asked whether I'm sure to transfer my progress from Android to Windows.
I confirmed it immediately - but no answer to this - or transfer - since that.
I'm really looking forward to transfer my account from Android to Windows.

Can you help me with this please, I'm waiting for this sooooo bad! :)

Thank you very much,
Robert

My case is solved. The progress from Android is on Windows now. Thank you very much!
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Khakoo

Member

Windows PC
Posts

41

Khakoo wrote:
Khakoo wrote:
Andrei FromGameloft wrote:
Hello,

I sent a reminder to the CC team to be looked into.

Thanks,
Andrei

Hi Andrei,

Thank you for reminding but so far they did nothing so far.
They seem abandon their job.
Ticket No. is 15856965 15934239.

It's been another week after I post above but people so called customer support do nothing.
Do you pay for what they do? 
Ticket No. 15856965 15934239.

Customer Care does send no answer so far.
Ticket No. 15856965 15934239.
User avatar

Andrei FromGameloft

Community Manager

Windows PC
Posts

15

Hello everyone, I forwarded the unanswered tickets to the looked into.

Thanks,
Andrei
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Khakoo

Member

Windows PC
Posts

41

Thank you Andrei.
Here is another ticket that customer care does nothing for months.
16574100
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Fiji_Water

Junior Member

Google Play (Android)
Posts

2

Hi Gameloft Customer Care, I have recently lost most of my data when re installing the game....  my ticket ID is  17330568. I have lost millions of credits worth of car upgrades and cars itself in my garage, and I really need your help.

-Fiji
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Adrian_Oancea

Junior Member

Windows PC
Posts

11

Hello.
My ticket ID (11dec2018) is: 17311222

My message was:
"Hello. I have an old windows phone Nokia lumia 625. It was my secondary phone. I use it only for games but it's old and broken. I keep it only for Asphalt 8. Please i want to transfer my progress from windows phone 8.1 on my new android phone (for games) Nokia 6.1 (2018).I don't play on PC or other devices. Only on my secondary phone when i have time to waste. Please after 3-4 years of play i don't want to start over from start on Android.I think my facebook Airborne User ID is 100001263985913 Adrian Oancea. I tried to log in with facebook but it doesn't work. I would be very grateful if you can help me. Thank you."
No answer from CC.

Any chance to have my progress on android before Christmas or New Year ? Now it's a nightmare to play on l625 with win8.1. Thanks.
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Adrian_Oancea

Junior Member

Windows PC
Posts

11

Still nothing.
User avatar

Andrei FromGameloft

Community Manager

Windows PC
Posts

15

Hi there Adrian_Oancea, I sent a reminder to the Customer Care team, an agent will get back to you soon. 

Thanks,
Andrei
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Arun AJ

Junior Member

Google Play (Android)
Posts

17

Hello, my ticket ID is 17419218. Haven't got any reply from cc. Thanks.
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ga_bulldawg

Junior Member

Windows PC
Posts

16

Location

Macon, GA

PLATFORM: Windows 10
Player ID 2f4926
REPORT: #17268692

Posted this the end of November 2018, was notified:
I have analyzed the details of your case, and forwarded all the relevant ones to our technical department. It may take some time for them to investigate the issue and come up with a proper solution, but on my side, I will certainly follow up on the escalation throughout its progress and I will get back to you as soon as possible.
 

Any idea of the time frame for this to be resolved?