Have you encountered an issue with the game or with your account? Let us know here.
no avatar

nicolasdomovoy

Junior Member

Google Play (Android)
Posts

1

I accidentally bought a jaguar f-type project 7 last saturday. I dont use this car at all. Please, delete this car from my profile and return my tokens. I already left issue: 16617666 (25.08.2018) but you dont answer.
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Hank Miller

Junior Member

Windows PC
Posts

4

I have not heard from customer service in several weeks. My ticket id is: 16345836.

I first e-mailed customer service on July 18; that is over six weeks ago! This is my THIRD time posting here. When I followed up in an e-mail several weeks ago, I was told that my issue was "still under investigation." There is no way that anyone has been working on my problem and hasn't either figured out a solution or decided they needed more information from me in this amount of time.

In my previous posts on this thread, I gave detailed information from crash logs. The game continues to crash at the start. I have no saved Windows credentails.

Having to wait this long is COMPLETELY UNACCEPTABLE. I will never spend any more money on this or any other Gameloft game because I don't know if I will suddenly lose my progress or have other issues and I have no confidence in your customer service.
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jayjai

Junior Member

Windows PC
Posts

7

I have the same Prob, nothing is happend. My Ticketnr. is 16594632
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serginio89

Junior Member

Apple TV (iOS)
Posts

13

Still no reply!!! Waiting for TWO weeks!
16588518
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shodaime zack

Senior Member

Windows Phone
Posts

172

2 unanswer ticket
ticket ID is 16658440
ticket ID is 16650106

thank you
User avatar

Andrei FromGameloft

Community Manager

Windows PC
Posts

15

Hi all, the unanswered tickets have been sent for follow up.

Thanks,
Andrei
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AnASUSTF300T

Junior Member

Google Play (Android)
Posts

4

Hello,
I sent in a ticket because I got a message about a refund that I never requested. I submitted it on 08/26 and haven't heard anything since then. The ticket ID is 16628934.
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Keith Armitage

Junior Member

Windows PC
Posts

2

Still waiting for help! #KNB-97585-796 No help yet and it has been 10 days without my game history. Aug 28. A8 Airborne reset to new driver! My Win 8.1 machine has not changed and I have a significant investment in this. Can anyone help me get my ID back?
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serginio89

Junior Member

Apple TV (iOS)
Posts

13

Still no answer from 20.08. I lost two my best cars!!
16588518
User avatar

Andrei FromGameloft

Community Manager

Windows PC
Posts

15

Hello, I've sent the tickets to be reviewed.

Cheers,
Andrei